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Первый Бит
7 days ago
Grade
Senior
Experience
3-6 years
Work format
Remote
Employment
Full-time
English level
B2, upper-intermediate
An email or a Telegram message to the recruiter
First Bit
-Handle 3rd line support tickets (complex incidents and service requests) -Participate in infrastructure analysis and make recommendations for upgrades and improvements -Support project implementation across various technical domains -Troubleshoot server-side issues, virtualization platforms, and networking problems -Document resolutions, infrastructure changes, and create internal technical documentation -Communicate clearly with customers and teammates, ensuring transparency and reliability -Handle 3rd line support incidents and requests (complex cases) -Analyze infrastructure and prepare recommendations for improvement -Participate in IT project implementation across various technical domains -Diagnose and resolve issues with servers, virtualization, and networks -Maintain technical documentation and solution descriptions
Experience: 3–6 years -3–5 years of experience in system administration or 3rd line server support -Solid hands-on experience with: -Windows Server OS (2008–2016), Active Directory, DNS -Microsoft Exchange (2013–2019), Office 365 -Virtualization: Hyper-V, VMware ESXi -Backup solutions: Veeam, Acronis Cyber Protect Cloud -PowerShell scripting and automation -Networking: LAN/WAN, routers, switches, firewalls -Cloud platforms: Microsoft Azure, Google Cloud Platform, Google Workspace -IP Telephony systems (preferably 3CX) -Endpoint security and identity/access management tools -Upper-Intermediate English proficiency is required; Russian is a strong plus -Higher education in Computer Science, Information Technology, or a related field -Fast learner, eager to grow, willing to follow internal processes and instructions precisely -Strong professional communication skills and service-oriented mindset -3–5 years of experience in system administration or server support (3rd line) -Proficient knowledge and practical experience with: -Windows Server (2008–2016), Active Directory, DNS -Microsoft Exchange (2013–2019), Office 365 -Virtualization: Hyper-V, VMware ESXi -Backup solutions: Veeam, Acronis Cyber Protect Cloud -PowerShell (automation and scripts) -Network technologies: LAN/WAN, routers, switches, firewalls -Clouds: Microsoft Azure, Google Cloud Platform, Google Workspace -IP telephony (preferably 3CX) -Security and access management tools -Certifications MCSA, MCSE, Azure Fundamentals (AZ-900) — as a plus -English — conversational, Russian knowledge — a big plus -Higher education in IT, computer science, or a related field -Fast learner, attention to process, willingness to follow instructions -Client-oriented and strong communication skills
-Certification in MCSA, MCSE, Azure Fundamentals (AZ-900), or similar is preferred
Full-time Schedule: 5/2 Work format: remote
Первый Бит Старший инженер технической поддержки ИТ-инфраструктуры Опыт работы: 3–6 лет Полная занятость График: 5/2 Формат работы: удалённо
☑️ Чем предстоит заниматься -Handle 3rd line support tickets (complex incidents and service requests) -Participate in infrastructure analysis and make recommendations for upgrades and improvements -Support project implementation across various technical domains -Troubleshoot server-side issues, virtualization platforms, and networking problems -Document resolutions, infrastructure changes, and create internal technical documentation -Communicate clearly with customers and teammates, ensuring transparency and reliability -Обработка инцидентов и заявок 3-й линии поддержки (сложные случаи) -Анализ инфраструктуры и подготовка рекомендаций по улучшению -Участие в реализации ИТ-проектов в разных технических направлениях -Диагностика и решение проблем на стороне серверов, виртуализации и сетей -Ведение технической документации и описаний решений
☑️ Наши пожелания к кандидатам -3–5 years of experience in system administration or 3rd line server support -Solid hands-on experience with: -Windows Server OS (2008–2016), Active Directory, DNS -Microsoft Exchange (2013–2019), Office 365 -Virtualization: Hyper-V, VMware ESXi -Backup solutions: Veeam, Acronis Cyber Protect Cloud -PowerShell scripting and automation -Networking: LAN/WAN, routers, switches, firewalls -Cloud platforms: Microsoft Azure, Google Cloud Platform, Google Workspace -IP Telephony systems (preferably 3CX) -Endpoint security and identity/access management tools -Certification in MCSA, MCSE, Azure Fundamentals (AZ-900), or similar is preferred -Upper-Intermediate English proficiency is required; Russian is a strong plus -Higher education in Computer Science, Information Technology, or a related field -Fast learner, eager to grow, willing to follow internal processes and instructions precisely -Strong professional communication skills and service-oriented mindset -100% remote work — from anywhere you prefer -Full-time position (40 hours/week), Monday to Friday, 9:00 a.m. to 6:00 p.m. (Dubai time) -3–5 лет опыта в системном администрировании или поддержке серверов (3-я линия) -Уверенные знания и практический опыт с: -Windows Server (2008–2016), Active Directory, DNS -Microsoft Exchange (2013–2019), Office 365 -Виртуализация: Hyper-V, VMware ESXi -Резервное копирование: Veeam, Acronis Cyber Protect Cloud -PowerShell (автоматизация и скрипты) -Сетевые технологии: LAN/WAN, маршрутизаторы, коммутаторы, фаерволы (межсетевые экраны -Облака: Microsoft Azure, Google Cloud Platform, Google Workspace -IP-телефония (желательно 3CX) -Инструменты безопасности и управления доступом -Сертификаты MCSA, MCSE, Azure Fundamentals (AZ-900) — как плюс -Английский язык — разговорный, знание русского — большой плюс -Высшее образование в сфере ИТ, компьютерных наук или смежной области -Быстрая обучаемость, внимательность к процессам, готовность следовать инструкциям -Клиентоориентированность и сильные коммуникативные навыки
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