Technical Support Manager | iGaming | Limassol, Cyprus
A international product iGaming company is looking for a Technical Support Manager to manage the technical support of online casinos, control incidents, and ensure stable platform operation.
📍 Location: Limassol, Cyprus
🏢 Format: Full-time, On-site
Responsibilities:
- Organize the work of the technical support team, distribute tasks, and monitor SLA/KPI.
- Diagnose technical issues: game sessions, balances, payments, API and integrations.
- Incident management, prioritization, and escalation of critical errors.
- Interaction with developers, the IT team, and gaming providers.
- Analysis of incident root causes (RCA) and prevention of recurring failures.
- Development of regulations, knowledge base, and escalation procedures.
- Monitor support quality and prepare reports.
Requirements:
- Experience in Technical Support, IT Operations, or technical support for IT products.
- Understanding of web applications, APIs, databases, logs, and integrations.
- Experience in diagnosing technical incidents and working with ticketing systems.
- Team management skills, SLA monitoring, and task prioritization.
- Systems thinking, independence, and ability to work with critical incidents.
- Willingness to work from the office in Limassol.
Will be an advantage:
- Experience in iGaming (Online Casino / Sportsbook).
- Understanding of gaming platform architecture and provider integrations.
- Experience in building and optimizing technical support processes.
Conditions:
- International product iGaming company.
- Work from the office in Limassol.
- Competitive salary based on interview results.
- Opportunity to influence technical processes and product stability.
📩 To apply: CV and salary expectations via private message.
