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LOGEX
Amsterdam, Netherlands18 days ago
Grade
Junior
Experience
0-2 years
Work format
Hybrid
Employment
Full-time
An email or a Telegram message to the recruiter
LOGEX is the leader in healthcare data analysis. We transform complex medical data into understandable insights that help healthcare organizations achieve better treatment outcomes and focus on value-based healthcare. Our solutions are used daily by more than 80 healthcare institutions, both public and private, and are changing tomorrow's healthcare.
You will become part of a customer support team consisting of eight engaged colleagues with diverse backgrounds. Together, we are responsible for supporting our customers in using our products. We assist users with questions about access, functionality, data processing, and quality registrations. Furthermore, we play an important role in identifying improvement opportunities and transforming customer feedback into concrete actions. We believe it's important that customers feel heard and helped, and we strive every day to ensure a pleasant user experience.
As a Customer Support Analyst, you will be the first point of contact for our customers. You will assist healthcare professionals and hospitals with questions about our products and data, investigate reports, and, if necessary, involve colleagues. By thoroughly investigating questions and communicating clearly, you ensure that clients trust their data and can make the most of our solutions.
What will you do? You will provide customer support for questions related to our products, data delivery, and quality registrations. You will help customers better understand and utilize our products and insights. You will collaborate with colleagues from various teams and support customers and internal stakeholders with questions concerning data quality and processing. You will review issues from the customer's perspective and offer ideas on how we can make our services, processes, and products more user-friendly and effective. You will actively participate in improving internal processes and contribute to building an efficient and scalable customer support team.
We are looking for someone who enjoys combining healthcare, data, and customer interaction. You like to delve into problems and get satisfaction from helping customers. At the same time, you are curious about the processes behind the scenes and actively look for opportunities to improve them. Furthermore, you recognize yourself in the following: You have a higher professional education (hbo). You have 0-2 years of work experience and an interest in healthcare. You are customer-oriented and work precisely. You enjoy exploring data, finding patterns, and identifying anomalies. You can communicate effectively with various stakeholders, both internal and external. You work in a structured, result-oriented manner and have a pragmatic approach. You take initiative and adopt a proactive stance towards new tasks and improvement opportunities. You enjoy being the link between customers, data, and technology. You are fluent in spoken and written Dutch.
Excellent compensation package (salary, holiday pay, NS Business card, phone and internet reimbursement) 25 days of leave (on a full-time basis) to recharge, with the option to buy additional days off An informal working atmosphere with passionate colleagues Possibility of hybrid working A laptop and everything needed to create a comfortable and ergonomic home workspace Personal and professional development through our LOGEX Academy Access to our mental health partner; OpenUp Regular after-work drinks and many other activities An annual health allowance of €240 The opportunity to lease an electric bicycle through the bicycle plan.
Our mission LOGEX is the leader in healthcare data analysis. We transform complex medical data into understandable insights that help healthcare organizations achieve better treatment outcomes and focus on value-based healthcare. Our solutions are used daily by more than 80 healthcare institutions, both public and private, and are changing tomorrow's healthcare.
Your Impact and Responsibilities As a Customer Support Analyst, you will be the first point of contact for our customers. You will assist healthcare professionals and hospitals with questions about our products and data, investigate reports, and, if necessary, involve colleagues. By thoroughly investigating questions and communicating clearly, you ensure that clients trust their data and can make the most of our solutions.
What will you do? You will provide customer support for questions related to our products, data delivery, and quality registrations. You will help customers better understand and utilize our products and insights. You will collaborate with colleagues from various teams and support customers and internal stakeholders with questions concerning data quality and processing. You will review issues from the customer's perspective and offer ideas on how we can make our services, processes, and products more user-friendly and effective. You will actively participate in improving internal processes and contribute to building an efficient and scalable customer support team.
The Team You will become part of a customer support team consisting of eight engaged colleagues with diverse backgrounds. Together, we are responsible for supporting our customers in using our products. We assist users with questions about access, functionality, data processing, and quality registrations. Furthermore, we play an important role in identifying improvement opportunities and transforming customer feedback into concrete actions. We believe it's important that customers feel heard and helped, and we strive every day to ensure a pleasant user experience.
Your Profile We are looking for someone who enjoys combining healthcare, data, and customer interaction. You like to delve into problems and get satisfaction from helping customers. At the same time, you are curious about the processes behind the scenes and actively look for opportunities to improve them. Furthermore, you recognize yourself in the following: You have a higher professional education (hbo). You have 0-2 years of work experience and an interest in healthcare. You are customer-oriented and work precisely. You enjoy exploring data, finding patterns, and identifying anomalies. You can communicate effectively with various stakeholders, both internal and external. You work in a structured, result-oriented manner and have a pragmatic approach. You take initiative and adopt a proactive stance towards new tasks and improvement opportunities. You enjoy being the link between customers, data, and technology. You are fluent in spoken and written Dutch.
What we offer: Excellent compensation package (salary, holiday pay, NS Business card, phone and internet reimbursement) 25 days of leave (on a full-time basis) to recharge, with the option to buy additional days off An informal working atmosphere with passionate colleagues Possibility of hybrid working A laptop and everything needed to create a comfortable and ergonomic home workspace Personal and professional development through our LOGEX Academy Access to our mental health partner; OpenUp Regular after-work drinks and many other activities An annual health allowance of €240 The opportunity to lease an electric bicycle through the bicycle plan.
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