Global Technology Delivery Lead - Investment Operations

Title: Global Technology Delivery Lead - Investment Operations Location: Dublin - Frame

Workplace: Hybrid Employment: Full time Company: Marsh

Description: Mercer Investment Technology is seeking a highly skilled and experienced technology leader to support the operational platforms and projects for Mercer's Investments Business. The Global Technology Delivery Lead will play a critical role in driving the development and implementation of technology solutions to meet the middle office, operational and compliance needs of our investment management business.

Mercer is a global consulting leader helping clients around the world advance the health, wealth and careers of their most vital asset — their people. At Mercer Investments we offer customized guidance at each stage of the investment decision and risk management process.

Mercer Investment Technology is the tech team for the Investments business. Working within the wider Mercer Technology team and collaborating across disciplines within Marsh, this role will report to the Head of Investment Technology.

The ideal candidate will have a strong background in technology delivery and technology management in the investment management or funds administration domain, with a broad understanding across asset classes and of portfolio, fund and product administration. The Global Technology Delivery Lead will work closely with business users, stakeholders, and technology teams to ensure the successful delivery of innovative and efficient solutions.

What can you expect:

• To work on high-profile global initiatives, with visibility of key stakeholders and senior leadership.
• The opportunity to join Mercer Investment Tech at the start of an exciting journey to transform the way in which we partner with our business.
• To work in an inclusive, collaborative and innovative team of highly skilled individuals.

What you need to have:

• Proven track record in technology delivery leadership roles, demonstrating strong business analysis, project management, and stakeholder engagement skills.
• Strong communication skills, both written and verbal, with the ability to effectively communicate complex technical concepts to non-technical stakeholders at various levels of the organization, including senior management on both the tech and operations sides.
• Experience in projects involving both vendor and in-house built technology solutions in the investment technology space.
• Ability to work independently and drive execution within a global team, with excellent time management and organizational skills.
• Proficiency in both Agile and traditional project management models, with a solid understanding of relevant tools and practices. Certifications in project or agile management disciplines are a strong plus.
• Demonstrate the ability to work independently and drive execution within a global team, which may be geographically dispersed.
• Communicate effectively with stakeholders at all levels, including senior management, to provide updates and gather feedback.

What makes you stand out:

• Extensive experience in the investment management industry with experience across the Investment Management technology architecture.
• Experience with FactSet, State Street Alpha, Charles River and Investran are a plus.
• Private Markets experience would be beneficial.
• Experience working in global projects that span across regions.

We will rely on you to:

• Utilize investment management business domain experience to understand and address the unique needs of Mercer's Investments Business.
• Apply technology management skills and business analysis techniques to gather requirements, define product roadmaps, and prioritize feature development.
• Manage projects from initiation to completion, ensuring timely delivery and adherence to budget and quality standards.
• Engage with investment teams and stakeholders to understand their requirements and provide effective solutions.
• Work with both vendor and in-house built technology solutions in the investment technology space.
• Leverage experience in the support needs of an investment management firm to address operational challenges and optimize processes and design proper support models.
• Adapt to both Agile and traditional project management models, utilizing relevant tools and practices to ensure project success.
• Assist in the rationalization of regional business technical needs vs the strategic Target Operating Model architecture aiming to re-use technology were appropriate.
• Support the pursuit of innovation by representing technology withing related local forums and initiatives.
• Work within the broader Investment and Marsh/Mercer Technology organizations to partner with colleagues to ensure that the Investments businesses operational needs are clearly communicated and prioritized, and that any issues or risks are raised with the Investments Executive team as and when they arrive.

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can collaborate with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities.

Marsh (NYSE: MRSH) is a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow us on LinkedIn and X.

Marsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, Traveller community, or any other characteristic protected by applicable law. We are an equal opportunities employer. We are committed to providing reasonable support to any candidate with a disability/health condition to allow them to fully participate in the recruitment process. We welcome candidates to contact us at recruiter contact to discuss any specific needs.

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.