IT Support Specialist

AI Digital, Serbia**

At AI Digital, we know that our global team is only as strong as the technology that supports it. That’s why we’re looking for a proactive, tech-savvy and genuinely helpful IT Support Specialist to join our crew!

You are responsible for:

🌸Provide support for OS (macOS, Windows) and SaaS-related complex issues for a global remote team 🌸Develop and maintain a comprehensive internal Knowledge Base and technical documentation for both IT and end-users 🌸Assist staff with IT-related training to improve technology adoption and technical savvy across the organization 🌸Maintain a "Single Source of Truth" for all company hardware and software assets, ensuring accurate tracking and security compliance 🌸Onboarding and offboarding of assets and SaaS systems 🌸Enforce and maintain cybersecurity policies across all SaaS solutions and remote endpoints 🌸Assist with incident responses and investigations 🌸OS & Software patch management

Requirements:

💦2-3 years of experience in IT Support/SysAdmin roles 💦Expert-level knowledge of system administration for Windows/macOS 💦Hands-on experience with MDM solutions (ManageEngine, Jamf, Intune) 💦Ability to train and assist users in utilizing IT tools effectively 💦Fluent/Advanced English with proficient written skills for documentation

Nice to have:

💦Automation and script-writing experience

Benefits:

☘️USD compensation that values your expertise. ☘️Work from anywhere: Fully remote to suit your lifestyle. ☘️31 days of paid time off: 21 days of annual leave + 10 days of sick leave, because your health and work-life balance matter. ☘️Growth-focused environment: Access to learning resources and clear pathways for growth. ☘️Fun team events: Virtual cooking classes, yoga sessions, team quizzes and more ☘️A culture of trust: We cut the red tape — results over rules always. Open talk, ownership, and getting things done together.

Apply: tg recruiter contact (please reach out in English)