Data Solutions Advisor

Protime, proud member of the SD Worx group, has become a successful European provider of HR software solutions and related services for Workforce management, Time & Attendance, Access and Planning. With its solutions and expertise, Protime helps companies deal with time in a more efficient and valuable way.

'Make time valuable' is our vision, and we make it happen everyday thanks to our 560 committed employees across Europe.

This is what you see yourself doing?

As a Data Solutions Advisor, you are the trusted expert supporting our customers with reporting and interface-related questions. You combine your technical affinity with a customer-oriented mindset to help customers get the most out of their Protime solutions.

• You provide second-line support to customers mainly through video calls regarding reports, integrations, imports, and exports.
• You build expertise in our reporting tools and interface solutions, becoming a go-to person for customers.
• You analyse customer requests and translate their needs into effective reporting solutions.
• You advise customers on how to optimize their reporting and data flows, helping them work more efficiently.
• You build strong and lasting relationships with your customer contacts and act as a trusted advisor.
• You work closely with internal experts and other teams to exchange knowledge, gather insights, and ensure the best possible customer experience.
• You investigate complex customer questions and take ownership in finding sustainable solutions.

This is you?

Your skills and mindset to start at Protime

You are excited to become part of our growing international company, build expertise in our reporting solutions, and deliver excellent service to our customers.

• You enjoy combining technical problem-solving with customer interaction.
• These words describe you: analytical mindset, ownership, proactive, customer-oriented, collaborative, and eager to learn.
• You are comfortable working in a changing environment and are curious about new technologies and tools.
• You are passionate about customer experience and get energy from helping customers succeed.
• You have strong proactive communication skills, with the ability to collaborate effectively in a remote, international environment by keeping customers and colleagues informed to ensure smooth follow-up and alignment.

Key Requirements

• Bachelor’s or Master’s degree or equivalent experience.
• Customer-focused with experience supporting customers and building trusted relationships.
• Fluent in Dutch and English. Spanish and French are not a must but would certainly help.

Why would you choose Protime?

Become part of an innovative and challenging international company where personal and professional development are key. All this within a pleasant working atmosphere with room for team building and fun.

• 💙 A culture that genuinely cares. Team events, wellbeing initiatives, Employee Assistance Programme and a people-first environment where you can be yourself and grow.
• 📚 Learning and growth opportunities. Access to training, workshops, learning platforms and career development opportunities across an international organisation.
• 😁 Annual base salary between €25000 and €35000 (based on experience).
• 🍽️ €165 net/month in meal vouchers. A tax-efficient benefit that puts extra money in your pocket every month through Edenred. Fully sponsored by Protime.
• 🍼🚊 Flexible remuneration. Tax-efficient benefit that allows you to allocate part of your gross salary to childcare or transportation services through Edenred.
• 🌴 25 vacation days + 3 additional Flex Days because sometimes you just need an extra break. Plus, enjoy shorter workdays during the summer period.
• 🏥 Private healthcare and dental insurance fully sponsored by Protime. Comprehensive medical coverage through Cigna, giving you access to a wide network of doctors and hospitals across Spain.
• 💰 Annual bonus because your contribution to our success should be rewarded.
• 🏠 Hybrid working and flexible hours. Work where you do your best work, with the flexibility to organise your day around your life, not the other way around.
• ✈️ Workation possibilities. Need a change of scenery? Our workation policy gives you extra flexibility on where you work from.

From many places, we work as one, moving from better to best together.

SD Worx Group lives diversity in the workplace. Diversity provides inspiration and innovation in our company. We particularly welcome applications from qualified talent, regardless of origin, nationality, gender, skin colour, ethnic and social background, religion, age, disability, sexual orientation and stage of life.