🧷 Position: Chargeback and Fraud Monitoring Specialist 📍 Location: Limassol | On-site ⚡️ paytech builds the technology behind modern payments. Our white-label payment gateway, payment orchestration platform, and growing suite of payment products help businesses launch, scale, and optimise their payment infrastructure.

We’re looking for a Chargeback and Fraud Monitoring Specialist to monitor payment activity, investigate potentially fraudulent transactions, manage chargeback cases, and help reduce financial and compliance risks across our payment operations.

🧩 Key Responsibilities: Fraud Monitoring & Investigation

• Monitor transactions and payment activity for suspicious behaviour, review fraud alerts from PSPs, acquirers, fraud prevention tools, and internal systems, and investigate flagged cases using customer profiles, payment history, device and IP data, card usage, and behavioural patterns
• Identify fraud trends across traffic sources, markets, payment methods, BINs, issuers, and merchant accounts, and investigate spikes in fraud or chargebacks to pinpoint root causes (traffic quality, technical issues, misleading descriptors, recurring payment problems)

Chargeback Management

• Review individual chargeback cases and decide whether to accept or dispute them
• Collect supporting evidence for representment (3DS results, customer communication, login history, terms acceptance, payment and service records) and submit responses within card-scheme, acquirer, and PSP deadlines

Risk Monitoring & Reporting

• Track chargeback ratios, fraud-to-sales ratios, dispute rates, and Visa/Mastercard monitoring thresholds to help keep paytech out of scheme monitoring programmes