IT Systems Support Specialist

Responsibilities:

• Collecting and structuring customer technical requirements for event registration.
• Designing, configuring, and testing registration forms.
• Technical support for the event throughout its entire lifecycle.
• Interaction with the first-line support team – consulting customers and users.
• Interaction with the development team.
• Preparing and maintaining documentation for registration launch.
• Working with participant data: exports, reporting, data quality.
• Ensuring compliance with personal data processing requirements in forms.
• Developing standard solutions and accumulating a knowledge base.

Requirements:

• Higher education
• Good communication skills and ability to work in a team
• Logical thinking
• English proficiency at B1 level or higher
• Basic knowledge of HTML
• Experience with JSON, SQL queries, and databases will be an advantage
• Knowledge of Excel/Google/Yandex spreadsheets and formulas

Conditions:

• Opportunity to work from the office (Moscow, Saint Petersburg)
• Flexible work schedule by agreement with the manager
• Colleagues passionate about their work