If you understand how payments work, enjoy figuring out the causes of errors, and can analyze cases — we will be glad to see you in our team.

📌 What you will do: • Investigate problematic transactions received from the 1st line of support • Analyze payment statuses and logs (PSP / internal system) • Communicate with payment providers regarding incidents and errors • Monitor transactions, identify anomalies (drop in AR, increase in refusals, etc.) • Process cases: Refund, Reversal, Chargeback • Escalate mass incidents (provider outage, payment degradation) • Participate in transaction reconciliation and discrepancy identification with PSP • Manage tickets and ensure SLA compliance

✅ What we expect: • Experience with payment systems or PSP — will be an advantage • Understanding of the payment flow • Knowledge of reasons for declines (decline codes, 3DS, fraud) • Ability to read logs and analyze problems • Experience with PSP admin panels and reporting • English — from B1 level (for communicating with providers) • Attentiveness, analytical thinking, and ability to work with a large number of cases • Basic Excel / BI skills

💼 What we offer: • Work in a team with a modern payment stack • Opportunities for professional growth and development • Interesting tasks and participation in the development of payment infrastructure