Project Manager, Robot Delivery Service

About Woven by Toyota Woven by Toyota is enabling Toyota’s once-in-a-century transformation into a mobility company. Inspired by a legacy of innovating for the benefit of others, our mission is to challenge the current state of mobility through human-centric innovation — expanding what “mobility” means and how it serves society.

Our work centers on four pillars: AD/ADAS, our autonomous driving and advanced driver assist technologies; Arene, our software development platform for software-defined vehicles; Woven City, a test course for mobility; and Cloud & AI, the digital infrastructure powering our collaborative foundation. Business-critical functions empower these teams to execute, and together, we’re working toward one bold goal: a world with zero accidents and enhanced well-being for all.

TEAM Toyota is redefining what it means to move . We're challenging the current state of mobility by enhancing the movement of people, goods, information and energy. Centered around three core concepts - A Living Laboratory™, Human-Centered, and Ever Evolving City™ - Woven City serves as a test course for mobility to fulfill our purpose of well-being for all. We do this by bringing together a diverse community of people with a shared passion for the future of mobility to co-create, develop and refine innovative products and services. This cross-section of social infrastructure, mobility, and people provides a unique opportunity for inventors, residents and visitors to interact seamlessly with new technologies throughout daily life in an environment that emulates a real city. We’ll expand “mobility” not only for people but also for goods or information. As a mobility of goods, our project is going to provide innovative logistics services in Woven City, which is located in Susono, Shizuoka, by using delivery robots, smart devices and simulation technology. We believe that super-easy movements of goods can change our value and lifestyle.

WHO ARE WE LOOKING FOR? We are looking for a passionate and experienced Project Manager to lead service operations and improvement using our products across digital and physical touchpoints. This position may require you to change your work location from Tokyo to Susono depending on the phase of service development. You will be frequently visiting the site at least on a business trip basis. If you want to tackle our new challenges of developing innovative services as a mixture of hardware and software, let’s make history together.

RESPONSIBILITIES Improve the products and operations of multiple services at Woven City using a robotic automated delivery platform Clarify product requirements to improve the services provided Work with the international technical development team to implement improved products into on-site operations Communicate and collaborate with internal and group company stakeholders involved in Woven City's operations Manage and train on-site operators

MINIMUM QUALIFICATIONS 5+ years of practical experience in the design, launch, maintenance, and improvement of hardware-related service operations Ability to formulate hypotheses based on qualitative information such as on-site observations and user feedback, and quantitative information such as metrics, and document product requirements for operational improvements in a format that engineers can understand Technical knowledge and communication skills to clearly communicate problems and requirements for improvements to get engineers with diverse backgrounds to take action Ability to balance, plan, and coordinate between development and operations, taking into account the situations and requests of both teams, and to advance service improvements according to a schedule Business-level English and Japanese proficiency Willingness to work on-site at Woven City (Susono, Shizuoka) on a regular basis (3+ days per week)

NICE TO HAVES Hands-on experience to train and manage on-site operators for service operations Hands-on experience improving the manufacturing process in factories through work observation Experience in developing and operating services or products that utilize robots Experience in developing and operating products using ROS Domain knowledge in logistics or apartment management fields

Important Points ・All interviews will be arranged via Google Meet, unless otherwise stated. ・The same job descriptions are available in both English and Japanese; therefore, we kindly ask that you apply to only one version. ・We kindly request that you submit your resume in English, if possible. However, Japanese resumes are also acceptable. Please note that, depending on the English proficiency requirements of the role, we may request an English version of your resume later in the process.

WHAT WE OFFER ・Competitive Salary - Based on experience ・Work Hours - Flexible working time ・Paid Holiday - 20 days per year (prorated) ・Sick Leave - 6 days per year (prorated) ・Holiday - Sat & Sun, Japanese National Holidays, and other days defined by our company ・Japanese Social Insurance - Health Insurance, Pension, Workers’ Comp, and Unemployment Insurance, Long-term care insurance ・Housing Allowance ・Retirement Benefits ・Rental Cars Support ・In-house Training Program (software study/language study)

Our Commitment ・We are an equal opportunity employer and value diversity. ・Any information we receive from you will be used only in the hiring and onboarding process. Please see our privacy notice for more details.