AI Transformation & Automation Lead (m/w/d)

CKM Group combines expertise from various fields to drive progress and innovation in healthcare. Our integration of a clinic, laboratory, telemedicine service, and IT company represents the development of modern and effective healthcare solutions. Our goal is to take a leading and innovative role in the healthcare system of the future through preventive service medicine, eHealth, and Public Health. We rely on intelligent logistics, digitalization, diagnostics, and personalized prevention. We are rethinking healthcare and diagnostics, constantly questioning the status quo. A new pillar of this vision is GreenMedical: with our telemedicine service, we provide simple and secure access to medical cannabis to alleviate symptoms and improve quality of life. Furthermore, we already support patients today with modern solutions for medically supervised weight loss. In the future, we plan to expand our offering with additional preventive and health promotion services to accompany even more people individually on their path to improved health and quality of life.

Do you think in processes, recognize automation potential, and want to truly advance the use of AI in the company? Then, as an AI Transformation Manager (m/f/d), you will play a central role in creating scalable workflows and intelligent agent-based solutions. In this position, you will combine technical understanding with a business focus, prioritize effective use cases, and ensure that ideas deliver measurable results – from initial pilot projects to stable company-wide implementation. You will create and continuously develop our AI tool radar, identify suitable tools for each process, and prepare well-founded cost-benefit analyses and decision proposals. You will analyze recurring processes in the company, prioritize them based on impact and feasibility, and create a clear implementation roadmap based on this. You will design and implement automation in areas such as support, operations, finance, HR, and sales, and ensure stable integration into current operations. You will develop and orchestrate agent-based applications, structure task chains, integrate tool usage, connect Human-in-the-Loop processes, and ensure monitoring and guardrails. You will be responsible for system integration and define interfaces with CRM, Service Desk (Ticketing), and Knowledge Base solutions, as well as calendars, email, and other internal tools. You will support projects from idea to implementation by developing, testing, evaluating, documenting Proof-of-Concepts, and scaling successful approaches. You will train teams in AI usage through training sessions, consultations, playbooks, as well as developing prompt templates and workflows, and create internal knowledge multipliers. You will establish governance and quality standards, define data usage and access rules, and ensure compliance with security and documentation requirements. You will manage and measure the success of AI initiatives based on clear KPIs such as time savings, cycle time, error rates, adoption rates, as well as cost and benefit per use case.

You have at least 5 years of relevant professional experience in AI, automation, digital transformation, or a similar field, and you have already been independently responsible for complex automation projects. You have at least 3 years of practical experience in implementing automation and possess deep expertise in the Anthropic ecosystem, particularly with Claude, Claude Code, as well as AI Agents and Skills. You can demonstrate with concrete examples which AI and automation solutions developed by you are used in a production environment today. You have practical experience with workflow automation, for example, with tools like Power Platform, Make, Zapier, n8n, or similar solutions. You have a clear understanding of agent concepts, particularly in the areas of orchestration, RAG (Retrieval-Augmented Generation), Tool Use, Guardrails, and Human-in-the-Loop. You are capable of analyzing processes in a structured manner and translating them into clear inputs, outputs, and rules. You think entrepreneurially, prioritize pragmatically, and deliver solutions with measurable results. You convince with strong communication and consulting skills and achieve the adoption and usage of AI solutions within teams. You possess very good German and English language skills, both written and spoken.

Nice to have: You have a basic technical understanding of APIs, Webhooks, authentication, and data models. You have experience with on-premise LLMs / self-hosted models. Ideally, you have experience in regulated environments or with data privacy and compliance requirements in AI projects. You have experience in areas such as Knowledge Management, Ticket Automation, or CRM processes. You have previously worked in consulting or transformation projects and are confident in stakeholder management, including at the management level.

Room for creativity and independent responsibility: Contribute your ideas, take responsibility, and actively participate in the further development of our companies. Flexible working hours: We work in a hybrid format with flexible working hours. 31 days off: 30 days of vacation plus half-days on Christmas Eve and New Year's Eve. Development: We support your professional and personal development through individual training opportunities. Company pension plan with DYNO: A free pension solution so that more of your pension savings go where they belong – to you. Wellpass: Access to sports, fitness, and wellness services throughout Germany – from fitness studios to yoga, swimming, and massage. Probonio & Corporate Benefits: Through our employee platform, you gain access to attractive benefits, exclusive employee offers, and numerous discounts. Modern working environment: Work in the heart of Friedrichshain-Kreuzberg with a view of the Spree and your own rooftop terrace.

Our People & Culture team will guide you through the entire recruitment process and is always available to help. If you have any questions or something is unclear, simply contact our recruiting team at recruiter contact – we look forward to hearing from you!