Platform Administrator (Alaris)

Platform Administrator (Alaris)

Format: Remote Employment: full-time

Responsibilities:

• Support and maintenance of the Alaris platform (Alaris Transit, mKit) in a production environment: monitoring system availability, stability, and performance.
• Configuration and optimization of SMS traffic routes: creating routing rules, filters, fallback routes, prioritizations, and exceptions.
• Management of SMPP connections: setup, testing, monitoring bind statuses, and troubleshooting connectivity issues.
• Monitoring message delivery and technical parameters: analyzing DLRs, message statuses, latency, and routing errors.
• Diagnosing and resolving incidents related to SMS traffic, connectivity, and routing logic.
• Working with logs and reports: investigating SMS sending and delivery deviations, analyzing SMPP logs and Alaris system logs.
• SLA control for SMS availability and delivery performance; providing technical support in case of deviations.
• Price management within the platform — updating, validating, and optimizing client and vendor rates to ensure accurate billing and cost efficiency.
• Regular maintenance of pricing data: applying rate changes, monitoring rate discrepancies, and coordinating updates with commercial and vendor teams.

Requirements:

• At least 2 years of experience with Alaris Labs (or other SMS traffic routing and billing platforms such as Telarix, Anam, Telesign, etc.).
• Knowledge of the SMPP protocol and SMS message exchange principles between operators, providers, and clients.
• Understanding of A2P and P2P SMS workflows, including routing, prioritization rules, filtering, and fallback.
• Experience in configuring, monitoring, and maintaining SMS connections (SMPP binds), routing rules, and filters within the Alaris platform.
• Experience in analyzing message delivery and processing logs (SMPP logs, delivery reports, reject reasons, etc.).
• Knowledge of SMS billing and rating principles, understanding of settlement models and roaming agreements.

Working conditions:

• Remote work
• Flexible start of the day
• Paid leave of 21 days