Security & Guest Services Host

SHIFT PATTERN: 4 on 4 0ff, 12hr shifts, 42 hours per week PAY RATE: Competitive If you require any additional support or adjustments during the recruitment process, please don't hesitate to contact our Recruitment Department at recruiter contact. We're here to help! ROLE OVERVIEW AND PURPOSE We are searching for a professional, trustworthy Guest services host who would enjoy working in an exciting, fast-paced environment. The Guest services host will ensure that all guests and visitors receive a warm welcome and a lasting first impression of the center. KEY RESPONSIBILITIES • Greet incoming and departing Guests warmly with a genuine smile and eye contact; escort the guest where possible to the location/destination. • Being knowledgeable about the local area, attractions, directions, and facilities and to supply this information to guests on a regular basis. • Answer incoming calls and provide appropriate information. • Responsible for cash float • Build relationships and loyalty with guests, colleagues, and brand partners always, with an ability to anticipate their needs. • Ensuring the safety and well-being of our guests and co-workers by maintaining a knowledge of crisis and emergency procedures • Maintain personal hygiene standards all times • Ensuring inter-departmental communication and cooperation in the interest of better guest satisfaction. • Maintain professional grooming standards. • Ensure KPI’s are delivered and met. • Adhering to data protection protocols GDPR REQUIRED SKILLS AND EXPERIENCE The ideal Guest Services Host will: • Previous experience in a customer-facing role • Excellent customer service skills and is passionate about exceeding guest expectations • Able to work in a fast-paced working environment and remain calm under pressure • Must be able to work shifts at any time of the day, including weekends, event days and bank holidays • Have good telephone manner • Be able to demonstrate experience in complaint handling • Possess a good command of English and has excellent communication skills (written and verbal) • Comfortable with change and ability to embrace new ways of working • Have excellent interpersonal, communication and presentation skills and be able to connect with all partners and live up to our mission statement: “We are focused on delivering an exceptional guest experience which captures the heart from the moment you arrive” Requirements MUST HOLD A VALID SIA DOOR SUPERVISOR LICENSE Benefits We’re proud to offer a great range of benefits including: 24/7 GP: Both you and your immediate family can speak to a UK-based GP from the comfort of your own home Mental Health support and Life Event Counseling Get Fit Programme Financial and legal support Cycle to work scheme Access Perks at Work, our innovative employee app where you can find: Perks: discounts, gift cards, cashback, and exclusive offers Life: Search for resources and tools on topics ranging from family and life to health, money and work Support: Online chat or telephone service for urgent support in a crisis For more information about ABM’s benefits, visit our About ABM: ABM (NYSE: ABM) is one of the world’s largest providers of integrated facility, engineering, and infrastructure solutions. Every day, over 100,000 team members deliver essential services that make spaces cleaner, safer, and efficient, enhancing the overall occupant experience. ABM serves a wide range of market sectors including commercial real estate, aviation, mission critical, and manufacturing and distribution. With over $8 billion in annual revenue and a blue-chip client base, ABM delivers innovative technologies and sustainable solutions that enhance facilities and empower clients to achieve their goals. Committed to creating smarter, more connected spaces, ABM is investing in the future to meet evolving challenges and build a healthier, thriving world. ABM: Driving possibility, together. For more information, visit. ABM are committed to employment practices that promote diversity and inclusion in employment regardless of age, disability, gender reassignment, sex, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief. We are proud members of the Armed Forces Covenant Employer Recognition Scheme.