Microsoft 365 Business Systems Analyst – Solutions & Enablement

Job Description Summary

As the Microsoft 365 Business Systems Analyst – Solutions & Enablement, you will help users understand and adopt Microsoft 365 capabilities through business analysis, training, communications, and community engagement. You will support requirements discovery and solution assessment, helping stakeholders understand when Microsoft 365 is a suitable fit and when engineering, architecture, or another platform should be consulted.

Job Description

Responsibilities

• Facilitate requirements-discovery sessions to understand business needs and coordinate with stakeholders.
• Conduct fit-gap and solution-option analysis to determine when Microsoft 365 capabilities are suitable and when to consult engineering, architecture, or teams supporting other platforms.
• Coordinate Microsoft 365 user community meetings and engagement activities.
• Assist with champion program administration and communications.
• Develop and update training materials, job aids, and learning resources.
• Assist with maintaining Microsoft 365 and Copilot SharePoint sites and resource centers, supporting content management and governance.
• Support communications and change management activities that help users prepare for new Microsoft 365 features and technologies.
• Explain technical concepts to nontechnical audiences, clearly communicating risks, dependencies, and limitations.

Qualifications

• Skills in Microsoft 365 adoption and user enablement; training, education, and knowledge management; SharePoint content management and governance; communications and change management; new feature and technology readiness; and business analysis and stakeholder coordination.
• Experience leading requirements-discovery sessions.
• Experience conducting fit-gap and solution-option analysis, including determining when a Microsoft 365 capability is suitable and when engineering, architecture, or another platform should be consulted.
• Ability to explain technical concepts to nontechnical audiences without oversimplifying risks, dependencies, or limitations.
• Well-developed understanding of application security and related compliance processes.
• Well-developed business process analysis and mapping skills.
• Working experience managing and reporting on service level objectives.
• Working ability to estimate and budget for IT services.
• Strong knowledge of standard software development life cycle methodologies.
• Strong ability to build relationships and work effectively with stakeholders at all levels, both within and outside the organization, with an understanding of organizational dynamics.
• Strong stakeholder-facilitation, written communication, presentation, relationship-management
• Ability to work effectively across strategic, tactical, and operational activities.
• Well-developed root cause analysis skills.
• Ability to work effectively across cultural differences in a global organization.
• Strong ability to adapt to change and navigate ambiguity.
• Strong ability to work independently and as part of a team.
• A proactive, accountable, and responsible approach to work.
• Several years of experience using Microsoft Word, Excel, Visio, PowerPoint, and SharePoint.
• Working knowledge of ITIL and project management methodologies.

Preferred Qualifications

• Experience supporting Microsoft 365 adoption programs.
• Experience with Copilot, Power Platform, or other Microsoft productivity tools.
• Familiarity with change management methodologies.
• Experience facilitating or supporting user communities.
• Experience creating digital learning content.
• Knowledge of information architecture and content governance principles.
• Experience using reporting or analytics tools to measure adoption outcomes.

Working Conditions

Hybrid office environment (Tuesday, Wednesday, Thursday)

Locations: Cedar Rapids, Denver, Philadelphia

On-call responsibilities may be required

Occasional Travel Limited travel may be required

Compensation

The Salary for this position generally ranges between $85,000-100,000 annually. Please note that the salary range is a good faith estimate for this position and actual starting pay is determined by several factors including qualifications, experience, geography, work location designation (in-office, hybrid, remote) and operational needs. Salary may vary above and below the stated amounts, as permitted by applicable law.

Applicants must possess legal authorization to work for our company in the U.S. without the need for immigration, sponsorship or otherwise serving as an employer of record for immigration employment purposes. At this time, this role is not eligible for immigration-related employment authorization sponsorship.

This job description is not a contract of employment nor for any specific job responsibilities. The Company may change, add to, remove, or revoke the terms of this job description at its discretion. Managers may assign other duties and responsibilities as needed. In the event an employee or applicant requests or requires an accommodation to perform job functions, the applicable HR Business Partner should be contacted to evaluate the accommodation request.

What We Offer

For eligible employees, we offer a comprehensive benefits package designed to support both the personal and financial well-being of our employees.

Compensation Benefits

• Competitive Pay
• Bonus for Eligible Employees
• Benefits Package
• Pension Plan
• 401k Match
• Employee Stock Purchase Plan
• Tuition Reimbursement
• Disability Insurance
• Medical Insurance
• Dental Insurance
• Vision Insurance
• Employee Discounts
• Career Training & Development Opportunities

Health and Work/Life Balance Benefits

• Paid Time Off starting at 160 hours annually for employees in their first year of service.
• Ten (10) paid holidays per year (typically mirroring the New York Stock Exchange (NYSE) holidays).
• Be Well Company holistic wellness program, which includes Wellness Coaching and Reward Dollars
• Parental Leave – fifteen (15) days of paid parental leave per calendar year to eligible employees with at least one year of service at the time of birth, placement of an adopted child, or placement of a foster care child.
• Adoption Assistance
• Employee Assistance Program
• Back-Up Care Program
• PTO for Volunteer Hours
• Employee Matching Gifts Program
• Employee Resource Groups
• Inclusion and Diversity Programs
• Employee Recognition Program
• Referral Bonus Programs