Network Operation Centre (NOC) Analyst - Telecommunications

About us 1GLOBAL is a technology-driven global mobile communications provider helping enterprises and consumer brands deliver seamless connectivity worldwide. Powered by a best-in-class telecom platform, proprietary eSIM technology, and its own mobile core network across 15 countries, 1GLOBAL operates as a fully regulated telecommunications provider in 43 countries. Founded in 2022, 1GLOBAL has rapidly become one of Europe's fastest-growing telecom technology companies, connecting more than 80 million people and devices globally. Our customers include leading banks, multinational enterprises, global retailers, travel companies, payment service providers, and digital-first businesses. Headquartered in the Netherlands, with R&D hubs in Lisbon, Berlin, and São Paulo, 1GLOBAL employs over 550 professionals across 16 countries. With annual revenues exceeding US$200 million and a strong track record of profitability, we continue to invest in innovation, infrastructure, and international expansion as we redefine the future of global mobile connectivity. About the Team We are looking for a talented NOC Analyst who enjoys working autonomously, communicating effectively and is comfortable working in a fast-paced environment. This role is based in São Paulo, and we are looking for someone motivated and collaborative, with a strong track record in a similar role at product-led growth companies. About the Role First/Second tier support of failures on platforms/services, following established procedure, to provide a fix and mitigate the impact to the end customer whenever possible. Address internal/external support requests raised via the agreed processes and interfaces. Escalate complex incidents to third-level support (internal/external) teams and/or partners with the proper troubleshooting. Maintain a repository of documentation, configuration, and procedures to effectively operate the systems, platforms, and services. Collaboration with Customer Facing teams, such as Customer Services and Service Delivery Managers. Daily collaboration with internal 3rd-level teams. Collaborate in Technical crisis management, Incident room activation and closure. Requirements About You Technical Requirements: Degree in Telecom Engineering or Computer Science, or equivalent experience. Proven experience in CORE/RAN network troubleshooting with the following network protocols: SS7, MAP, SIP, CAP, ISUP, DIAMETER, among others. Knowledge of IoT ecosystem is a plus. Ability to manage incidents that involve complex networks, services, and systems. Proficient in English and great ability to communicate clearly and concisely. Availability to work in a 24/7 shift rotation. Personal Qualities: Able to work independently, with minimum supervision, with strong analytical capabilities, and with a customer-focused mindset. Team player mentality to be part of a large, multi-cultural environment. Detail-conscious, highly organised and methodical with a strong work ethic. Critical thinking and a continuous improvement mindset. Experience working in a 24/7 Network Operations Centre environment is a plus. Comfortable in a fast-paced, intense, and demanding environment. Benefits What We Offer? CLT contract — enjoy job stability and reliable benefits that value your work Quarterly performance bonuses to reward your hard work and achievements Meal allowance paid into Caju card — R$100 per working day Health insurance with SulAmérica — 50% covered by the company Extended parental leave — 180 days of maternity leave and 20 days of paternity leave. Daycare allowance provided to mothers with children under 3 years old — R$500 per month per child Why 1GLOBAL? Growth Opportunities: Advance your career in one of the fastest growing telecommunications companies, expanding over 50% year-on-year under the leadership of successful tech entrepreneurs. Major Transaction Exposure: Be in the driver’s seat for transactions that will have an impact on the future telco industry. Work with a Talented Team: From the Board and the Founders to the Senior Management Team, you will collaborate daily with the most capable and renowned external advisors and constantly being exposed to talented and driven individuals. Dynamic Work Environment: Thrive in a collaborative, fast-paced workplace where innovation is encouraged, and every contribution counts. Professional Development: Work alongside industry experts to enhance your skills and knowledge in a cutting-edge field. International Experience: Gain opportunities to work in different 1GLOBAL offices around the world as you grow within the company. Open Communication Culture: Join a team where your ideas are heard, and open dialogue is encouraged, fostering a supportive and transparent work environment. Get Things Done Attitude: Be part of a results-driven team that values efficiency, creativity, and the drive to make a tangible impact in the industry. 1GLOBAL is an equal opportunity employer, we value your character as much as your talent. Diversity drives our innovation, and we offer a collaborative, dynamic, and international work environment. We are excited for you to join our mission to revolutionise connectivity globally.