at Kodland

Customer Service Manager at Kodland (Italy). The type of work: Contract based / Remote in Sales category.

Job responsibilities

• Manage a portfolio of existing customers throughout their learning journey, ensuring high engagement and long-term retention
• Conduct outbound sales and retention activities via phone, WhatsApp, email, and CRM to renew learning packages
• Build strong relationships with customers, understand their goals, and recommend the right learning solutions
• Negotiate offers, prepare personalized proposals, and close renewals, upsells, and reactivations
• Maintain accurate CRM records and collaborate with Customer Success, Teaching Operations, and Finance teams