DetailsWork formatRemoteEnglish levelB2, upper-intermediateAdditionalAdd to my applicationsAdd to my applicationsA cover letter for this jobAn email or a Telegram message to the recruiterWrite a letterDescriptionOriginal textAbout the roleat KodlandResponsibilities Manage a portfolio of existing customers throughout their learning journey, ensuring high engagement and long-term retention Conduct outbound sales and retention activities via phone, WhatsApp, email, and CRM to renew learning packages Build strong relationships with customers, understand their goals, and recommend the right learning solutions Negotiate offers, prepare personalized proposals, and close renewals, upsells, and reactivations Maintain accurate CRM records and collaborate with Customer Success, Teaching Operations, and Finance teams BenefitsCustomer Service Manager at Kodland (Italy). The type of work: Contract based / Remote in Sales category.at Kodland Customer Service Manager at Kodland (Italy). The type of work: Contract based / Remote in Sales category. Job responsibilities Manage a portfolio of existing customers throughout their learning journey, ensuring high engagement and long-term retention Conduct outbound sales and retention activities via phone, WhatsApp, email, and CRM to renew learning packages Build strong relationships with customers, understand their goals, and recommend the right learning solutions Negotiate offers, prepare personalized proposals, and close renewals, upsells, and reactivations Maintain accurate CRM records and collaborate with Customer Success, Teaching Operations, and Finance teams ?%Is this job a fit for you?We compare skills, grade, work format and salaryCompare with my resumeKey skillsCRMSalesCustomer RetentionNegotiationWhatsAppAccount ManagementSalary estimate25,300EURper yearMost often 22,400 to 35,200
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