RELCOATION TO CY OR REMOTE GLOBAL | VIVID MONEY
Location: Remote or hybrid in Almaty, Barcelona, Limassol, Portugal, or Serbia. Fully remote is available outside office locations. Relocation support to Cyprus is available, including visa support and a package.
Company
Vivid Money is a European fintech platform providing financial products for businesses and individuals, including multi-IBAN accounts, savings, cards, accounting integrations, investments, cryptocurrencies, cashback, and financial insights.
What you will do
- Own 0-to-1 development of Customer Care conversational systems, including chat, voice and phone support, knowledge bases, and tool integrations.
- Shape bot architecture with engineers, including agents, routing, tools, internal-system actions, and handoff flows.
- Research customer conversations and data, prototype solutions with AI tools, test them with real users, and scale or ship fixes.
- Write and iterate prompts, skills, and knowledge; build evaluations that detect regressions before releases.
- Run A/B tests of models, prompts, and flows; define success metrics and monitor deflection, handoff reasons, resolution quality, CSAT, handling time, and cost per conversation.
- Write technical product specifications, challenge escalation and back-office processes, prioritise releases, and collaborate with Engineering, Design, Analytics, QA, Operations, and business owners.
Requirements
- 4+ years of experience in product management, product engineering, or a similar technically involved role, including hands-on application of LLMs or agentic AI to real products.
- Proven experience taking ideas from 0 to a live product with real users.
- Daily use of LLMs, vibe coding, and AI agents is required.
- Strong knowledge of at least one programming language, such as Python, sufficient to build independently; comfort with Git, databases, and system-architecture evaluation.
- Strong analytical skills and comfort working with data, metrics, and decisions under uncertainty.
- Clear communication in English, including explaining technical decisions to non-technical stakeholders and writing technical product specifications.
- Self-directed working style and ability to identify priorities independently.
- Degree in Computer Science, Software Engineering, or equivalent practical experience.
Nice to have
- Background in customer support, conversation design, product, or prompt engineering.
- Side projects using LLM APIs, agents, or automation.
- Fintech or banking support experience with cards, transfers, chargebacks, KYC/AML restrictions, or account closure.
- Experience with LLM observability tools such as Langfuse and helpdesk platforms such as Kustomer or Zendesk.
- Experience with voice and telephony stacks, including STT, TTS, and turn detection.
Culture & Benefits
- AI-first working culture with AI used across product, compliance, operations, and other functions.
- Hybrid work in offices or fully remote work outside office locations.
- Relocation support to Cyprus, including visa support and a relocation package.
- Learning and development budget.
- Fully paid vacation and sick leave, sports compensation, growth opportunities, and significant responsibility.
