DLP Support Engineer

Responsibilities:

• Processing service requests in accordance with the Company's internal regulations and SLA;
• Technical support and consultation of Customer specialists on issues arising during the operation of DLP (hereinafter referred to as Security Tools);
• Support for the operation of the Customer's Security Tools using remote access services, emergency, scheduled, and preventive visits to the Security Tools operation sites, making changes to the Security Tools configurations;
• Resolution of incidents, elimination of failures in the operation of the Customer's operated Security Tools;
• Deployment of test benches simulating the Customer's hardware and software environment;
• Interaction with equipment manufacturers and software developers during request resolution;
• Development and population of an engineering knowledge base for supported products and solutions;
• Participation in the sales support process (pilot projects) and implementation projects of the center's solutions.

Requirements:

• Confident knowledge of Linux OS at the system administrator level;
• Experience with DBMS: PostgreSQL, Clickhouse, Cassandra (with one of the typical ones);
• Experience with and administration of Astra Linux, Debian 10-12, RedOS 7, 8;
• Knowledge of network technologies and inter-network communication basics;
• Experience with DLP systems or other information security solutions (Intrusion Detection Systems, WAF, SIEM, etc.);
• Understanding of information security principles and technologies;
• Experience supporting high-load systems (troubleshooting, identifying bottlenecks, server performance analysis);
• Experience with Zabbix + Grafana monitoring system (writing custom monitoring scripts);
• Experience writing scripts in Bash/Python/or other programming languages.

Conditions:

• Official employment in an accredited IT company with all benefits (mortgage, deferment, etc.);
• Competitive salary, bonuses based on performance;
• Strong team of experts who are always ready to help and share knowledge;
• Opportunity to work on cutting-edge cybersecurity products;
• Prospects for professional and career advancement;
• Corporate events, travel, sports activities online and offline (online marathons, running, yoga, volleyball, skiing, etc.);

Social Package

• Voluntary Medical Insurance with dentistry in the best clinics in Russia, option to add relatives at corporate prices;
• Sick leave and vacation pay supplement up to 100% of salary (14 days a year), 10 paid day-offs for emergencies;
• Opportunity for free training: external training, specialized conferences, as well as our internal courses and an electronic corporate library with hundreds of books;
• Discounts from partner companies: sports, English, psychologist, internet, and much more;
• Financial assistance for important life events (marriage, birth of children, etc.);
• Hybrid work format, modern office near Savyolovskaya metro station.