Vacancy: Support Engineer / SRE (L2/L3)
Company: Selecty (Recruitment Agency)
Format: Hybrid Moscow (office during probation period)
Employment: Full-time
Salary: 230,000 - 260,000 RUB net (under employment contract) (higher for sole proprietorship)
The team is responsible for the technical support and development of a high-load banking information system.
This is not a classic user Help Desk: you will work at the L2/L3 level, handle technical incidents, analyze system and infrastructure performance, work with Kubernetes, Kafka, monitoring, releases, and integrations.
The area of responsibility includes the stability, availability, and continuous improvement of the production system.
What you will do:
- Resolve technical issues for users and data quality control employees;
- Analyze requests, identify root causes of problems, and register defects;
- Interact with system analysts, developers, and other IT teams;
- Perform diagnostics of production issues;
- Provide temporary solutions and participate in incident resolution;
- Proactively analyze the system's state and external integrations using monitoring systems;
- Develop and improve monitoring and system health control processes;
- Support the system: install updates, perform configuration and administrative tasks;
- Participate in system, integration, and acceptance testing of releases;
- Perform scheduled maintenance;
- Participate in ensuring high system availability and fault tolerance;
- Participate in the development and regular testing of the DRP plan;
- Work with incidents and requests within ITIL processes;
- Maintain technical documentation and knowledge base;
- Prepare reports on completed work;
- Participate in improving the system, infrastructure, and support processes.
What we expect from the candidate:
- Higher technical or engineering-economic education;
- At least 2 years of experience in technical support of information systems, preferably in a bank, insurance company, or large corporation;
- Proficient in SQL;
- Knowledge of relational DBMS;
- Experience with Linux and Windows;
- Experience with Kubernetes / K8S;
- Experience with Helm, ArgoCD, Ansible;
- Experience with ELK and Grafana;
- Experience with Kafka;
- Experience with HashiCorp Vault;
- Understanding of the GitOps approach;
- Experience supporting high-load systems;
- Experience with web servers IIS / JBoss / Tomcat;
- Programming experience or script writing for automation;
- Understanding of modern IT technologies and distributed systems principles;
- Experience with information systems in a heterogeneous environment;
- Basic understanding of ITIL;
- Experience with HP Service Manager or similar IT process management systems.
Will be a plus:
- Experience with Spring Framework;
- Experience in automating routine operations;
- Experience in developing and testing DRP/Disaster Recovery solutions;
- Practical experience in developing monitoring and observability systems.
Stack:
Kubernetes, Helm, ArgoCD, Ansible, Kafka, ELK, Grafana, HashiCorp Vault, GitOps, Linux, Windows, SQL, relational DBMS, IIS, JBoss, Tomcat, Spring Framework, HP Service Manager
What we offer:
- Employment format: Sole Proprietorship, Employment Contract - your choice.
- Voluntary medical insurance with dental coverage
- Fitness compensation
- Discounts on English language learning from Skyeng
- Cinema discounts
- Salary indexation
- Work equipment
- IT accreditation
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