Head of Portfolio/Chief Account Manager

We are a top-3 venture fund on the largest gaming platform, Roblox. Our model is to find promising projects, work with development studios, and systematically enhance game products, marketing, and economics, turning them into major projects within the platform.

We are now looking for someone who will manage the operational rhythm of the game portfolio, build relationships with studio owners, and help partner studios systematically improve key metrics. It's important that our partners are located in completely different parts of the world, and it's crucial that the team covers as many time zones as possible.

• Establishing a system of regular communication with game owners: tracking game status, gathering feedback, and informing them about how we are effectively boosting their projects
• Monitoring the fulfillment of agreements and SLA with partners
• Implementing work processes and standards for all portfolio projects
• Quickly relaying information from studio owners to our development/marketing team
• Managing a team of account managers (4-5 people)

• 3–5+ years of experience in account management/support or related roles
• Experience in building long-term relationships with counterparties
• Excellent written English
• Managerial skills and experience in building operational processes
• Readiness to build a department for 24/7 availability. Our partners are most active on weekends in the US time zone
• You are very cool and people fall in love with you. This role is about juicy live chats, not about setting up AI responses

• Fully remote work from anywhere in the world
• Opportunity to receive fund dividends as part of your income