🔍 We are looking for a Senior Customer Support Officer (Quality Control)

A large international trading company is looking for a specialist who will analyze the quality of customer support, develop service standards, and help teams improve.

What to do: — Analyze the quality of handling requests (chats, emails, calls) — Check against checklists, provide feedback — Conduct 1:1 meetings with employees and team leads — Participate in setting up AI scoring and developing QC processes — Prepare reports on metrics

Requirements: — Experience in Quality Control / Quality Assurance in Customer Support — Experience in evaluating communications using checklists and scoring — English C1 (written and spoken) — Experience in creating procedures and checklists — Understanding of how to build quality control processes — Will be a plus: experience in implementing AI tools in QC

Conditions: 💰 1700 USD gross (1360 + 340 bonus for KPI) 📚 Udemy Business + language courses 🎉 Corporate events and team building 🚀 Growth in a fast-growing project — Full remote, schedule 9 AM – 6 PM (Europe) — Service Agreement (Sole Proprietor / individual, payment to a European account or crypto) — Location: Europe.