Quality Manager (Acquiring, Terminals, Cash Registers, ATMs, ADMs)

Company: IT Holding T1 Location: Moscow Employment: Full-time Salary: up to 130,000 rubles per month Qualification: Senior Specialization: Technical Support Manager

Skills: Monitoring, Teamwork, Microsoft Excel, Customer Support, IT Service Management, Presentations, Data Analysis.

About the Company and Team

T1 is a stable and reliable employer. We help you grow professionally and tackle truly interesting tasks, creating an atmosphere of openness and comfortable conditions for work in a hybrid format.

We are rapidly growing, scaling, and looking for new specialists for our team!

We provide a full cycle of technical support: from user consultations to remote control of office equipment and server hardware, monitoring business applications, and analytics on incidents and failures. We already have over 700 contracts in the government and financial sectors, retail, telecom, manufacturing companies, transport, and logistics.

Candidate Expectations

• Has experience working with self-service devices and terminal equipment (SSDs and TEs)
• Knows the technical characteristics and principles of operation for the service maintenance of self-service devices and terminal equipment
• Knows the rules and regulations for labor protection, safety, sanitation, and fire safety;
• Has business communication skills.

Working Conditions

• Daily monitoring of SLA, TO, FD, self-service devices, and terminal equipment (SSDs and TEs) performance indicators
• Participation in the organization of pilot projects within the framework of SSD and TE service maintenance
• Participation in the development and implementation of new automated monitoring tools for SSDs and TEs
• Development, implementation of new, and optimization of existing business processes for SSD and TE service maintenance
• Reconciliation with service partners on work performed as part of the provided service for SSDs and TEs

Bonuses

• Work in an accredited IT company
• Mentorship system during the adaptation process
• Access to a knowledge base and e-library
• Discounts at partner companies
• The coolest opportunities for employee development within the T1 Holding perimeter, career path prospects.

We will be happy to chat!