Job responsibilities
- Utilize standard monitoring and processes to assess the health of Riot’s live services
- Lead the investigation and mitigation of live incidents as an Incident Commander, and participate in post-incident RCAs
- Use investigation and troubleshooting to return impacted systems to service quickly and keep our games green for players
- Identify improvements to the team’s tools, processes, and documentation, as well as broader improvements to prevent incidents and drive down incident impact for Riot’s live services
- Write tooling, automation, and services to implement these improvements
- Write and understand code in the team’s codebases, utilizing appropriate data structures, algorithms, and software testing best practices
What you’ll do
The standard working schedule consists of four 10-hour days, including one weekend day and three days off per week. This schedule supports our follow-the-sun operational model, ensuring continuous global coverage across timezones.
Requirements
- Bachelor’s Degree in Computer Science (or equivalent experience)
- 2+ years of industry experience or an advanced degree
- Hands-on experience programming in Java or Go
- Experience with technical processes such as code reviews and testing
- Experience debugging issues with production systems
- Experience with monitoring and event management platform
Preferred Qualifications
- Knowledge of cloud services (e.g. AWS and its common services)
- Knowledge of containerization technologies (e.g. Docker, Kubernetes)
- Knowledge of relational databases (e.g. MySQL)
- Knowledge of incident management processes (e.g. ITIL)
- Knowledge of Site Reliability Engineering (SRE) principles and best practices
- Experience deploying and operating services in a live environment
Benefits & perks
- Full relocation support
- Comprehensive health insurance for you, your spouse, and children
- Open paid time off
- Retirement benefits with company matching
- Life insurance, parental leave, plus short-term and long-term disability
- Play Fund to deepen knowledge of our players and community through games
- Support for donations of time and money to non-profits
Who you are
For this role, you'll find success through craft expertise, a collaborative spirit, and decision-making that prioritizes the delight of players. We will be looking at your past studies, experience, and your personal relationship with games. If you embody player empathy and care about the experiences of players, this could be the role for you!
