About the company
We are Qatar Insurance Company (QIC), the leading insurance provider in GCC. With a history dating back to 1964, we have established ourselves as a pioneer in the insurance industry, offering innovative solutions to meet the diverse needs of individuals and businesses.
Our vision is to make QIC group become the first Digital Ecosystem in the region by combining insurance and non-insurance services in one platform. Through our digital platforms, such as qic.online and the QIC app, we empower customers to manage their needs anytime and anywhere.
Our employees have been featured in Forbes 30 under 30, teach at online universities, serve on program committees of major IT conferences, and have previously worked at Yandex, Tinkoff, Avito, Ozon, and other leading tech companies.
About the position
We are looking for a Technical Project Manager to lead projects on the development of corporate telephony and its integration with our CRM. We need a strong PM who can run technical projects end-to-end, work with external vendors, and understands the specifics of contact center solutions.
Responsibilities
- Lead projects on the development and replacement of SIP/VoIP systems, from requirements through to production launch
- Gather and align requirements between business, IT teams, and vendors
- Manage external suppliers: timelines, commitments, SLAs, risks, and escalations
- Coordinate the work of CRM, infrastructure, and other internal teams
- Participate in the evaluation of technical solutions and integrations
- Organize testing and acceptance of the solution
- Verify the correctness of key scenarios and CRM integration
- Organize documentation and knowledge transfer from the vendor
Requirements
- Experience leading technical/integration projects
- Experience working independently with IT vendors and contractors
- Solid understanding of telephony and call/contact center processes
- Understanding of SIP/VoIP sufficient to communicate with technical specialists
- Experience with integrations: CRM, REST API, Webhooks, external services
- Understanding of inbound/outbound calls, IVR, routing, dialer campaigns, callback, call recording, and reporting
- Ability to manage timelines, risks, dependencies, and ensure commitments are met
- English for working with international vendors
We offer
- Long-term service agreement contract with QIC with 3 months probation period
- We are diverse โ our digital nomads work remotely from 25+ different countries
- Payment in US dollars monthly to your bank account using SWIFT
- Full-time remote, work schedule: 5 days per week, Sunday to Thursday, GMT +3 timezone
- Vacation policy: Qatar Holiday Calendar, 20 vacation days, 10 sick offs
- Performance reviews are conducted twice a year, with the possibility of a raise
- Potential opportunity to apply for a Qatar ID and relocation to Doha, Qatar
