White Payments is a Kazakhstan-based company that creates and develops international payment systems for businesses. We are currently looking for technical support specialists for a 2/2 night shift schedule.
Responsibilities:
- Accept requests from clients and merchants through the ticket system;
- Clarify request details and assist with platform functionality;
- Register and manage tickets, monitor resolution deadlines;
- Work with AML services within new projects;
- Interact with product and technical teams;
- Formulate clear responses for merchants;
- Analyze frequently asked questions and supplement the knowledge base.
What we expect from you:
- Experience in technical support (preferably B2B / FinTech);
- Proficient written communication skills;
- Ability to explain complex things in simple terms;
- Understanding of HTTP/HTTPS, API, JSON principles;
- Skill in communicating with developers and the product team;
- Ability to work with GET / POST requests, understanding of HTTP statuses (200, 302, 400, 500, etc.);
- Skills in API testing using Postman, curl, or similar tools.
Experience with Jira, Service Desk, CRM, Grafana, etc., will be a plus.
We offer:
- Work at the intersection of client service and product, with the opportunity to influence platform development through feedback;
- Transparent motivation system: fixed salary of 70,000 + KPI up to 40,000 for quality and speed of request processing (SLA, partner satisfaction);
- Fully remote work format from anywhere in the world;
- 2/2 schedule, 12-hour workday from 21:00 to 9:00 (night shift);
- Product training and mentor support during the adaptation period;
- Opportunities for professional growth.
Contact recruiter Yana directly via Telegram.
