Role Overview

The Managed Firewall Senior role will be principally responsible for acting as principal lead engineer for the Perimeter Defense Practice Group and ensuring client systems are protected and secured. This role will report to the Sr. Manager of Technical Operations and is 100% remote.

An ideal candidate will be able to:

• Solve highly complex engineering challenges while utilizing all levels of technical resources
• Rapidly and effectively execute deployment of products and solutions
• Lead a growing team of engineers in excellence and professionalism
• Act as a liaison to the broader companywide practice group for service development and ongoing refinement of services

Key Responsibilities

• Perform engineering tasks in support of perimeter defense services
• Assist in and consult on client satisfaction escalations and incidents
• Coordinate team technical escalations for clients, vendors, and team members
• Draft, maintain, and be involved in the evolution of client and product documentation
• Install, configure, and audit perimeter defense platforms and associated applications
• Review and consult on products, solutions, and client change control requests
• Regularly perform team trainings on products and services
• Collaborate on practice group operations, best practices, and service delivery methodologies
• Coordinate and facilitate knowledge sharing to and from the practice group
• Understand the client’s end goals and help create a plan to achieve them
• Perform other tasks as needed to support Perimeter Defense Practice Group initiatives
• Participate in an on-call rotation

Preferred Skills

• Demonstrated practical expertise in advanced security management for firewalls
• Consultative knowledge of firewalls, IDS/IPS, DPI, DNS, and infrastructure hardening