About the Role
We are looking for an IT System Administrator / Internal IT Support Engineer to support our internal company IT operations.
This role is focused on internal IT: employee devices, system access, VPN, office network, onboarding/offboarding, and internal tools like Jira, Confluence, GitHub, Slack, email, and directory / access management systems.
The goal is to make sure employees have proper access, working devices, secure setup, and stable internal IT support.
This person should help us make internal IT more structured, predictable, and less dependent on ad-hoc requests.
Responsibilities
- Set up and manage employee laptops and workstations
- Support MacOS and Windows devices
- Install and configure required company software
- Manage VPN access for employees and contractors
- Support access to Jira, Confluence, GitHub, Slack, email, and other internal tools
- Handle user onboarding and offboarding from IT side
- Manage user accounts, permissions, groups, and access rights
- Support Active Directory, LDAP, or similar directory / identity management systems where applicable
- Support office network, Wi-Fi, routers, and basic firewall / VPN configuration
- Troubleshoot internal IT issues for employees
- Maintain inventory of laptops, devices, and IT equipment
- Ensure basic security standards on employee devices
- Support password manager and access management processes
- Coordinate with DevOps and Engineering when access is related to technical environments
- Document internal IT processes and access setup instructions
- Prepare clear onboarding checklists for new employees
- Help improve internal IT support flow
- Make sure access requests are handled properly and in secure way
- Support hybrid / office work setup when needed
Requirements
- Experience as IT Administrator, System Administrator, IT Support Engineer, or similar role
- Good knowledge of MacOS and Windows administration
- Experience with VPN setup and troubleshooting
- Experience managing access to tools like Jira, Confluence, GitHub, Slack, Google Workspace or Microsoft 365
- Experience with Active Directory, LDAP, or other user directory / access management systems
- Basic understanding of networking: Wi-Fi, DNS, VPN, IPs, routing, firewall basics
- Understanding of access control, permissions, and security best practices
- Ability to support onboarding and offboarding process
- Good troubleshooting skills
- Ability to communicate clearly with technical and non-technical employees
- Responsible approach to security and access management
- Ability to document setup steps and internal processes
Nice To Have
- Experience in iGaming, fintech, or other regulated environment
- Experience with Google Workspace or Microsoft 365 administration
- Experience with device management tools
- Basic scripting knowledge
- Experience with password managers and access management tools
- Basic understanding of cloud platforms
- Experience supporting hybrid or distributed teams
What This Role Owns
- Employee device setup
- VPN and internal access
- Jira / Confluence / GitHub access support
- Office IT and network support
- Onboarding / offboarding from IT side
- Internal IT documentation
- Access management support
- Directory / identity management support
- Basic internal security hygiene
- IT equipment inventory
- Employee IT support
Reporting and Collaboration
This role will work closely with Engineering, DevOps, HR, and management.
The person should be the main owner for internal IT support and access management, while coordinating with DevOps and Engineering when access or setup is connected to technical environments.
Goal
The main goal is to make internal IT stable, secure, and predictable.
Employees should not lose time because of laptop setup, VPN issues, missing Jira / GitHub access, unclear permissions, or unclear onboarding process.
