VIP Customer Analyst
**Introducing a new international product created by industry leaders.
The most important things about us: we value independence and ambition; results matter more to us than control; we support employee growth, encourage initiative, and build a culture of trust, strength, and confidence.
Responsibilities:
- Analyzing the behavior, retention, monetization, and activity of VIP customers.
- Monitoring key metrics: LTV, ARPU, GGR/NGR, deposits, withdrawals, churn, reactivation, bonus cost.
- Building dashboards, reports, and analytics for business teams.
- Supporting VIP, CRM, Retention, and Product teams with analytical insights.
- Segmenting VIP customers and identifying growth opportunities, churn risks, and reactivation possibilities.
- Analyzing the effectiveness of VIP campaigns, bonus programs, and special offers.
- Data quality control, reconciling metrics, and preparing ad hoc analytics.
Requirements:
- 2+ years of experience in Product, Data, CRM, Retention, or Customer Analytics.
- Experience in FinTech, Betting, Trading, or other digital products.
- Proficient in SQL and experience working with large volumes of data.
- Experience in analyzing user behavior, segmentation, retention, and monetization.
- Understanding of LTV, ARPU, Churn, GGR/NGR metrics, and customer lifecycle.
- Experience with BI tools (Tableau or equivalents).
We offer:
- 24 days of paid vacation.
- 10 paid sick days.
- 4 Day Off + 3 Family Days.
- Medical insurance.
- English language learning compensation.
- Corporate training and psychologist support.
- Referral program.
- Dedicated People Partner.
- Corporate events and internal Travel Service.
To apply and clarify details, please write to @Al_xSi
