Technical Project Manager (Voice AI)

Company: Acclaim
Employment type: FULL_TIME
Work Format: Remote

Description

Acclaim is a voice-first AI customer experience (CX) platform purpose-built for regulated industries including banking, fintech, healthcare, and insurance. It provides enterprises with goal-oriented AI agents that go beyond conversation to deliver agentic solutions that solve end-to-end business problems—orchestrating and executing complete customer workflows from outreach through resolution. Acclaim's solutions transform human-driven CX processes into AI-powered ones that are continuously learning and improving.

About the role

We are currently seeking talented candidates for the Technical Project Manager position. You'll own projects end-to-end — from scoping and planning through to technical handover and production sign-off. That means understanding what you're building well enough to know when something is wrong, why it's wrong, and how to explain it to a client without losing their trust.

Requirements

• 5+ years of experience in project management within B2B AI SaaS, preferably in BigTech or AI tech startups.
• A customer-first and data-driven mindset is a must.
• Product management expertise in the tech industry, particularly in launching AI and ML products is a nice-to-have, with a strong understanding of ML operations.
• Strong ability to analyze data, identify key metrics, understand technical requirements, and communicate effectively with the engineering team.
• Highly organized and self-motivated, with a strong sense of ownership and a results-driven approach.
• Proficiency in development methodologies (Agile, Scrum, etc.) and product frameworks is a plus.