Commercial Insights Analyst

Title: Commercial Insights Analyst Location: CI/UK / remote

Do you have experience analysing commercial performance within the telecommunications industry? We're looking for a Commercial Insights Analyst who understands the drivers of growth in telecoms markets and can turn customer, product and commercial data into actionable business decisions. You'll also help us better understand our customers by analysing behaviour, usage patterns and market trends, creating performance dashboards and segmentation models that identify opportunities for acquisition, retention, upsell and revenue growth. Alongside this, you'll monitor competitor activity and industry developments, translating insight into practical actions that strengthen JT's market position and customer propositions. Success in this role requires strong analytical capability, commercial awareness and the confidence to engage with stakeholders at all levels of the business. You'll be responsible for producing executive-level reporting and presentations, simplifying complex information into clear, actionable insights that support decision-making across Commercial Leadership and strategic governance forums. This role is ideally suited to someone who has worked within a telecommunications, connectivity or subscription-based business in a commercial insights, analytics or performance management capacity, with experience analysing customer acquisition, retention, churn, ARPU, pricing performance and commercial outcomes. JT is committed to building a diverse and inclusive working environment and JT Family. We will ensure that all individuals are provided reasonable accommodation to participate in job applications, interviews, onboarding processes and beyond. Should you require any support or assistance in making your application, please contact us at recruiter contact .

1. Develop and maintain annual budgets, forecasts and commercial plans for the Consumer and Small Business portfolio, monitoring performance against plan and identifying variances, risks and corrective actions.
2. Monitor and analyse customer, product, revenue, margin, ARPU, acquisition and churn performance, identifying trends, opportunities and risks and recommending actions to improve commercial outcomes.
3. Evaluate the performance of products, propositions and commercial initiatives, identifying opportunities to improve customer value, revenue growth and market competitiveness.
4. Conduct scenario analysis and commercial modelling to assess the impact of pricing changes, product developments, market trends and strategic initiatives.
5. Create and maintain customer segmentation models and performance dashboards to identify opportunities for acquisition, retention, upsell and revenue growth.
6. Analyse customer behaviour, usage patterns and purchasing trends to generate actionable insights supporting product, marketing and digital initiatives.
7. Monitor competitor activity, market developments and industry trends, translating insights into recommendations that strengthen commercial performance and customer value propositions.
8. Monitor competitor activity, market developments and industry trends across the telecommunications sector, translating insights into recommendations that strengthen commercial performance and customer value propositions.
9. Provide constructive commercial challenge, ensuring business proposals, initiatives and investment decisions are supported by robust analysis and sound commercial rationale.
10. Support the development of business cases, commercial assessments and recommendations for new products, propositions and strategic initiatives.
11. Support the development of business cases, commercial assessments and recommendations for new products, propositions, pricing initiatives and strategic investments.
12. Build trusted stakeholder relationships across Commercial, Finance and Operational teams, acting as a valued business partner and advisor.
13. Identify emerging commercial risks and opportunities, proactively highlighting areas requiring management intervention.
14. Drive improvements in reporting, analytical methodologies and performance measurement frameworks to support effective decision-making.

• Experience working within telecommunications, mobile, broadband, connectivity or subscription-based markets in a commercial insights, commercial analytics, business intelligence, business analysis or performance management role • Experience analysing consumer telecoms customer behaviour, acquisition, retention, revenue, margin and product performance to support commercial decision making • Experience in commercial planning, forecasting, business case development and performance management • Strong analytical and commercial modelling skills, with the ability to evaluate opportunities, assess risks and provide actionable recommendations • Advanced Excel skills and experience with reporting and visualisation tools such as Power BI • Experience interpreting and presenting data from multiple sources to create meaningful commercial insights and management information • Strong commercial awareness, with the ability to translate complex data into clear business recommendations and actions • Strong stakeholder management and influencing skills, with the confidence to challenge assumptions constructively and engage senior leaders • Excellent communication and presentation skills, with the ability to simplify complex information for a variety of audiences • Knowledge of telecommunications markets, products, customer drivers and the wider competitive landscape

· 24 days holiday · Health & Dental Insurance · Pension Scheme · Bonus Scheme · Fully discounted staff services or cash allowance in lieu · Co-working office spaces available for remote employees · Professional Development · Recharge Days

JT provide colleagues with an opportunity to embrace flexibility to work the hours that suit them in a location of their choice – office, home or further afield under our Hybrid Working guidelines. Through our hybrid working initiative we have diversified the ways in which we recruit, which also means that we are now able to support posts in major global locations. The benefits that are listed above are an example of those that we provide in our key locations, if you are applying from outside of these areas, please note that your compensation package might look a little different. Our main priority is colleague wellbeing, and we hope this offers greater opportunity for a work life balance. We aim to offer this approach to all colleagues across the business, but we recognise that there are certain roles that will need to work in a specific way due to their nature, such as our colleagues working in engineering, our contact centres and our retail outlets. We are actively working with our management teams to increase flexibility wherever we can.