About the Role

The Site Reliability Engineering team in CaptivateIQ operates across the engineering organization, supporting our development teams by providing them with the tools and processes they need to get their job done well. We ensure that the service provided by our product is great for the paying customers and when it isn’t we ensure that the business is well informed. We do this by providing infrastructure, platform, reliability, and observability support to our internal customers to help them achieve their goals. The team are thoughtful and pragmatic engineers who balance doing things right versus doing things right now. We invest in iterative efforts to refine or pivot our work, deliver real-world results, and reflect on the process in order to improve it incrementally. We are fully remote and invest in written communication for long term institutional memory while valuing the synchronous time we have together in order to build and strengthen our relationships.

What you'll do

• Learn by reading and writing designs, documentation, runbooks, and industry literature
• Partner with development teams to design and implement reliable and resilient services
• Build infrastructure automation that’s easy to use by other teams
• Develop observability processes, reports, and tooling to diagnose performance and stability issues
• Eliminate toil by automating manual processes
• Ensure we exceed our compliance and security commitments
• Act in an ethical and professional manner

Requirements

• 5+ years of experience in Software Engineer, SRE or DevOps roles
• Strong written and verbal communication skills (We use Slack, Notion, and Github)
• Experience with Infrastructure as Code (We use Terraform and AWS)
• Experience with containers and container orchestration tools (We use ECS)
• Experience with authoring and maintaining code (We use Bash, Python, and Golang)
• Experience with using and helping others with observability tools and techniques (We use Datadog)