Automation Stream Lead [Customer IT Support]

Innovative Spirit: A commitment to creativity and groundbreaking solutions
Honest Feedback: Valuing open, transparent communication
Supportive Team: A strong, collaborative community
Celebrating Achievements: Recognizing our wins together
High-Tech Environment: A team of talented professionals passionate about building cutting-edge automation and AI solutions

REMOTE OR RELOCATION TO ONE OF HUBS | PLATA

We are looking for an Automation Stream Lead to join our Automation team.

The Automation team is responsible for building and scaling internal automation solutions that optimize business processes across Plata. We design and maintain complex workflows, integrate dozens of internal and external systems, and leverage AI technologies to automate operations, improve efficiency, and enable faster decision-making across the company.

As an Automation Stream Lead, you will take full ownership of our automation ecosystem, combining technical leadership with hands-on engineering. You will define the technical direction of the stream, mentor the team, and actively design and implement high-impact automation and AI solutions. This role is ideal for someone who enjoys being a "playing coach"—leading by example while remaining deeply involved in architecture and development.

Challenges that await you:

Defining the roadmap and technical strategy for the automation stream, aligning priorities with business objectives
Designing, building, and maintaining scalable, high-load automation workflows using n8n and other low-code platforms
Driving the adoption of AI-powered automations by integrating LLMs, AI agents, vector databases, and intelligent workflows into business processes
Mentoring engineers, establishing engineering standards, conducting workflow and code reviews, and supporting the team's technical growth
Collaborating with cross-functional and international stakeholders to translate business requirements into scalable technical solutions
Ensuring the reliability, security, and scalability of the company's automation and integration infrastructure
Continuously improving automation architecture, development practices, and operational efficiency

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