About Adapty
Adapty makes it easy for mobile apps to manage in-app purchases and paywalls. It powers 20K+ apps, processes $3B+ in subscriptions every year and has been growing fast for four years. The team is 210+ people, backed by 500 Startups and Surface Ventures.
What this role is about
Clients come to Adapty to grow subscription revenue, and this role makes that happen. You own a portfolio of 30–40 apps and act as their growth partner: you understand their funnel from ad click to purchase, find where money leaks out, and bring concrete recommendations on paywalls, pricing and A/B tests.
This is not a ticket-answering job. Proactiveness, retention, adoption and expansion in your portfolio are yours to drive, so you spend your time in analytics dashboards and strategic conversations, and you are comfortable turning a good insight into a commercial one.
What you'll be doing
- Own a portfolio of 30–40 clients as their main point of contact, accountable for retention, health and growth.
- Onboard new clients after the handoff from Sales: integration, the first funnel and paywall, campaigns going live.
- Close product adoption gaps: audit how each client uses Adapty, spot underused features, flag at-risk accounts early.
- Drive account growth with paywall and UA analyses and concrete A/B test recommendations.
- Find and close cross-sells across the product line.
- Be the voice of the customer: relay feedback, bugs and feature requests to the product team and follow up.
- Know the product inside out and handle detailed technical questions and complex use cases.
What we're looking for
- Hands-on experience with in-app subscription monetization.
- Full-cycle mobile growth background: UA, funnel optimization, monetization, A/B testing.
- Fluent English, written and spoken.
- Comfortable with sales: you open commercial conversations and close expansions.
- Strong communication: you can hold a strategic conversation with a founder or growth lead.
- Independent and proactive.
Nice to have
- Experience at a SaaS company in the mobile industry.
- Working knowledge of Amplitude, Meta Ads and creative testing.
- A track record of measurable account expansion or upsell in a CS role.
- Familiarity with support/CRM tools.
What's in it for you
- A strong product with industry-best metrics (top 5% fastest-growing SaaS).
- Compensation tied directly to your results.
- Direct communication and ownership, no bureaucracy.
- Flexible remote work from anywhere, or onsite in the Belgrade or London offices.
- Language learning, sports, health insurance, laptop coverage and more.
