Vice President of Technical Services

What you'll do

Unify and lead Professional Services, Technical Support, and Customer Education under one strategy. Design and scale the next generation of technical service delivery: reducing support dependency, accelerating time-to-value, and enabling customers to self-solve with confidence, while maintaining world-class enterprise delivery. This role reports to the SVP of Customer Experience and is central to building a self-service, AI-powered enterprise platform and revolutionizing customer enablement, onboarding, and product guidance at scale.

Who you are

Leader with a track record of leading multi-disciplinary customer-facing technical teams, driving strategic alignment, and delivering enterprise-grade services at scale. Excellent at shaping enablement, onboarding, and product guidance programs and leveraging AI-powered approaches to reduce reliance on manual support.

Job location

Fully remote opportunity.

Team

Professional Services, Technical Support, and Customer Education under one unified strategy.

Responsibilities

• Unify and lead Professional Services, Technical Support, and Customer Education under a single strategy.
• Design and scale technical service delivery to reduce support dependency and accelerate time-to-value.
• Enable customers to self-solve with confidence while maintaining enterprise-grade delivery.
• Collaborate with executives to align customer enablement initiatives with company goals.
• Drive the development of self-service, AI-powered capabilities for the platform.

Qualifications

• Experience leading multi-functional customer-facing technical teams (Professional Services, Support, Education).
• Proven track record in scaling enterprise service delivery and enablement programs.
• Strong strategic and operational leadership with a focus on self-service and AI-enabled adoption.
• Ability to work in a fully remote environment and influence cross-functional teams.