Fintech company with an office in Cyprus is looking for a Helpdesk specialist 👨💻
Location: Limassol
Full-time
Tasks:
- Ensure the uninterrupted operation of equipment in the IT department's area of responsibility (computers, printers, network equipment, etc.);
- Prepare workstations (configure PCs, issue access);
- Install/configure and troubleshoot software;
- Provide technical support to users at their workplaces and via "remote access";
- Register requests in ticketing systems, consult users, and resolve incidents;
- Written communication with company employees in Russian and English (B1 level and above);
- Perform modernization work, maintain the company's LAN at a proper level;
- Encrypt/decrypt work PCs;
- Maintain documentation;
Main requirements:
- At least 2 years of experience in technical support;
- Understanding of how ticketing systems work (experience with Atlassian products (Jira/Confluence) will be a plus);
- Broad technical knowledge;
- Good knowledge of macOS/Windows/Linux OS;
- Knowledge of PC hardware, ability to diagnose and troubleshoot issues;
- Understanding of network principles;
- Ability to perform troubleshooting;
- Communication skills and aspiration for professional development;
Conditions:
We offer work in a sunny office in Cyprus!
We guarantee 28 days of vacation and paid days off for rebooting.
We sponsor monthly get-togethers with the team to have a great time together.
We give a deposit at Benefit bar: spend it on sports, a psychologist, languages, or studies.
