Hello!
Looking for a Head of Marketplace Efficiency for Drivee.
The main goal of the role is to ensure the maximum number of successful trips by managing the balance of supply and demand. Responsibility for the full order conversion cycle from its appearance to completion, influencing key metrics through three levers: pricing, motivation, and dispatching.
What you will be doing:
- Driver Time Management: Working to increase the proportion of time a driver spends in the app and utilize that time.
- Pricing and Driver Revenue: Forming a trip price that satisfies the passenger (so they place an order) and motivates the driver (so they accept the order and ensure high reactivity). Constructing the driver's total revenue through a combination of order cost and bonuses for completing a certain number of trips.
- Managing Reactivity Metrics and Arrival Time: Ensuring the right driver is found near the order to minimize passenger wait time and increase the probability of order acceptance.
- Growth in Conversion to Deal and Fighting Cancellations: Increasing the overall probability of completing a deal. Reducing the percentage of order cancellations by both passengers and drivers to ensure the order is guaranteed to turn into a completed trip.
We are looking for someone who:
- Has strong product or operational experience in two-sided marketplaces, ride-hailing, or delivery.
- Can manage the balance of supply and demand, think strategically, build processes from scratch, and scale them.
- Unites teams from different areas around common goals and influences results without direct authority.
- Is proactive, ready to take responsibility, act autonomously, and make decisions in a dynamic environment.
- Is resilient to uncertainty: finds solutions and achieves goals where there are no ready-made regulations and historical data.
