Head of Training / Trainer

Form and manage a training department team: selection, development, HR decisions Develop and implement training programs for the contact center and debt collection: internships, trainings, certifications Create new work algorithms for departments, update existing ones, and control their compliance Analyze training needs based on current business goals and requirements Implement KPIs and performance metrics: tests, certifications, KPIs, NPS Monitor the quality of training results and program effectiveness Build a training plan and control its adherence to the calendar Interact with department heads and HR to identify growth areas Maintain reporting and control the performance results of department specialists Ensure monitoring of negative customer feedback and NPS control

Mandatory:

Understanding of the contact center and debt collection structure Experience in managing a training department, training team, or business processes — from 2 years Deep understanding of online lending processes: sales, debt collection, customer interaction Experience in developing training programs, algorithms, and scripts from scratch Skill in implementing KPIs and evaluating training effectiveness System thinking, leadership qualities, and ability to work in a launch environment

Salary: 2,000 — 2,500 EUR / month Beautiful and cozy office in the center of Limassol Participation in the launch of the BIB Credit brand in the South African market Building a training department from scratch Direct contact with the founders Influence on the quality of work of the contact center and debt collection Opportunity to build a system for employee training, certification, and development