Lead Product Manager for Avito Services Team

Services Team

In our work, we set ambitious goals and do not stop at what has been achieved. Therefore, it is very important for us that every member of the large Avito team shares the company culture. The Manifesto, which contains our main guidelines – mission, values, working principles – manifesto.avito.com helps to immerse yourself in it.

About the Team

We are building a "turnkey service": a service where you can order minor repairs, plumbing work, furniture assembly, or equipment installation at a fixed price. The client does not need to find a contractor themselves, negotiate the cost, and control the process — Avito helps select a contractor. The contractor does not need to post ads, activate promotion services, and search for clients independently.

Currently, contractors come to us through partners. The next step is to develop both directions: build a network of contractors who work directly with Avito, and scale the partner channel through new integrations. To do this, the team is looking for a lead product manager who will build a unified system for working with contractors.

• form the strategy for the contractor management direction, including: defining the target model for working with contractors; choosing product priorities;
• map the journey of a self-employed contractor from the first touchpoint to payment;
• build processes for working with self-employed individuals and sole proprietors;
• develop the partner channel: connect new partners; build integrations; automate the transfer of orders, statuses, and settlements;
• be responsible for the share of orders for which a contractor has been found: help each order find a contractor quickly even with limited subsidies, improve contractor matching for orders, develop contractor retention and motivation;
• build a reputation and quality control system, including: develop individual ratings and reviews; define quality criteria; improve mechanisms for handling cancellations, violations, and repeat requests

• have managed digital products for at least 5 years and can demonstrate results from independent product launches and development or a large-scale direction;
• have worked with products with a complex operational model: service marketplaces, ride-hailing, delivery, or other similar areas;
• understand the balance of supply and demand in practice: share of orders with a found contractor, share of accepted orders, contractor churn, subsidies;
• have worked with partner integrations and automation of operational processes;
• be able to build processes when there is no ready-made approach and team at the start;
• understand how a digital product is connected with operational work: selection and onboarding of contractors, order distribution, deadline and quality control, dispute resolution;
• be able to lead a direction under conditions of uncertainty, justify priorities, and unite several teams around a measurable result

Location Moscow, remote or hybrid work

• extended healthcare: voluntary medical insurance, life insurance, oncology insurance;
• psychological support service, as well as financial, legal, and healthy lifestyle consultations for you and your loved ones;
• corporate sports: group training sessions, well-being app;
• special offers from partners and discounts on Avito services: accommodation booking, promotion services, mortgage insurance;
• meal compensation;
• the opportunity to launch products used by millions of people;
• a mature product culture with transparent and effective processes;
• prospects for growth and a clear career track;
• a community of world-class experts, training, support, and knowledge sharing