Tech Lead AI Solutions (*gn)

At VIER, we're creating the future of customer service with AI agents, conversational AI, and business process automation.

As a Tech Lead AI Solutions, you'll lead our team of solution specialists and, together with them, be responsible for the successful implementation of complex AI projects for our clients.

You have experience managing technical teams and complex client projects, structuring requirements, and developing working solutions based on them. At the same time, you want to purposefully develop your technical profile towards generative AI and AI agents.

• Team leadership. You lead and develop our team of solution specialists on a professional level, set direction, prioritize, and support colleagues in solving complex technical issues.
• Technical client consulting. You understand our clients' processes, requirements, and system landscapes and jointly develop implementable solution concepts.
• Bringing AI solutions to life. You guide complex projects from the initial idea through solution design and implementation to productive use and ensure that requirements turn into working AI solutions.
• Hands-on work. You actively participate yourself – from the concept of AI agents to the implementation of integrations and workflows.
• Ensuring technical quality. Together with your team and our colleagues from Product and Engineering, you define standards and best practices for the configuration and implementation of AI agents.
• Project and resource management. You track the project pipeline, prioritize the team's work together with the relevant stakeholders, and ensure that our experts are deployed where they can make the greatest contribution.
• Acting as an escalation point for complex topics. When projects reach a technical deadlock, client requirements are particularly complex, or different solution paths need to be weighed, you are the central point of contact.
• Scaling knowledge and methods. You continuously improve our implementation methodology and ensure that the experience from individual projects is transformed into reusable approaches, templates, and best practices.
• Providing product feedback. You work closely with Customer Engagement, Product Management, and Engineering to ensure that findings from client projects are incorporated into the further development of VIER AI Studio.

You have experience leading technical client projects. You have experience developing and successfully implementing complex projects in the areas of software, cloud technologies, automation, or customer integration.

You can lead people professionally. You have already taken responsibility for technical colleagues. You can set direction, make decisions, provide feedback, and help others to develop professionally.

You have technical expertise. APIs, interfaces, data flows, integration architectures, and modern software solutions are your natural habitat. You can assess technical concepts and discuss them at eye level with developers.

You can turn customer challenges into solutions. You can understand abstract or unstructured requirements, ask the right questions, and jointly develop an implementable technical solution with the client and the team.

You have experience with AI. You have already worked hands-on with generative AI, LLMs, conversational AI, or intelligent automation solutions and have created a working solution.

You combine consulting and implementation. You can discuss goals and requirements with decision-makers, but at the same time, discuss concrete solution paths with technical teams.

You think entrepreneurially. You look not only at the technology and the project plan but also at the concrete benefit the solution provides to the customer and whether costs and benefits are in a reasonable ratio.

We are a company with a flat hierarchy and a lot of room for your own decisions and area of responsibility.

We offer interesting and varied tasks where you can achieve results without bureaucratic hurdles.

We promote development/learning tailored to your needs.

Flexible working hours and trust-based working time allow you to easily organize your workday.

Respectful interaction and fair communication according to our guiding principles.

Regular and constructive feedback discussions that promote your targeted development.

We also offer support in difficult life situations (professional or personal) through our service provider INSITE.

We promote the development of a diverse, inclusive corporate culture in which all employees have equal opportunities.

In addition, we offer a variety of other benefits that enrich your workday (e.g., travel expenses, sports activities, events, etc.). You can find more information on our career page!

Want to join us? Then apply! We look forward to receiving your application!

*gender-neutral: For us, it doesn't matter if you are a woman, man, anything else… where you come from, what color your skin is, or what you believe in. The focus is on mutual respect and appreciation, as well as fun and motivation at work. Bring your personality, with us, you are a person at the center.