Head of Support — Tutu

Location: Remote (RF), Moscow or Saint Petersburg office, or hybrid format

Company

Travel and trip service Tutu.

Responsibilities

• Manage the team, including recruitment, onboarding, training, and development of supervisors and mentors.
• Plan work, set goals, monitor efficiency, and manage resource priorities.
• Analyze the causes of user complaints and implement improvements in processes to enhance service quality.
• Act as the final instance in resolving the most complex and non-standard customer issues.
• Collaborate with related departments (product teams, PR) and participate in company projects.

Requirements

• At least one year of experience managing a team of similar scale.
• Analytical mindset, ability to gather information and make balanced decisions.
• Developed leadership qualities, empathy, and ability to motivate people.
• Strong communication skills for business correspondence and verbal negotiations.
• Willingness to work on a 5/2 schedule in accordance with the Labor Code of the Russian Federation.

Culture and Benefits

• Voluntary medical insurance with dental care, travel insurance, and psychological support.
• Opportunity to create new directions from scratch and implement own ideas.
• Access to a strong internal knowledge base and experienced leadership.
• Friendly atmosphere, colleague support, and vibrant corporate events.
• Full compliance with the Labor Code of the Russian Federation.

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