Remote Vacancy.

Traveltech company Ostrovok is looking for a Head of Hotel Support.

Responsibilities:

• Process development and optimization: building efficient and automated support processes, creating an optimization plan.
• Resource forecasting and management: forecasting workload and scaling the team as needed to maintain a high level of service.
• Budget and cost management: regular monitoring of the team's budget and implementation of cost reduction measures.
• Analytics and performance evaluation: preparation and presentation of service performance data, working with metrics and setting KPIs.
• Administrative changes: introduction of new KPIs and a bonus system for the team.
• Continuous process improvement: working on identifying and eliminating process weaknesses, leading projects to simplify processes together with the BizOpt team.
• Interaction with developers: communication with technical teams on development issues
• Extranet and product changes.
• Team training and development: supporting and developing operations managers, forming and optimizing the organizational structure.

Requirements:

• Team management experience: strong leadership qualities, experience in building and managing a large team.
• Language proficiency: English at B1-B2 level.
• Data handling skills: confident user of MS Office (Word, Excel, PowerPoint), ability to work with data and make decisions based on it, ability to read dashboards, knowledge of SQL will be an advantage.
• Knowledge of the tourism industry: experience in the travel industry will be a big plus.
• Organization and discipline: ability to effectively distribute tasks and result-orientation.
• Analytical thinking and strategic vision: skills in long-term planning and process improvement.
• Conflict resolution and adaptability to change: willingness to work in a rapidly changing environment, resolve conflicts, and find compromises.

Conditions:

• Remote work from anywhere in the world. There is also a comfortable office in the center of Moscow if you prefer a hybrid or office work format.
• Flexible schedule: no requirement to be online or in the office at 9:00 AM. You can start working at a time convenient for you.
• Voluntary medical insurance (DMS), My Time Day Off, partial compensation for psychologist sessions — how you feel is important.
• Corporate English lessons, as well as discounts on SkyEng.
• Corporate discounts on hotels and other services.
• A young, active team of great specialists.
• Real career growth prospects within the company.