Remote vacancy.
Traveltech company Ostrovok is looking for a Head of Hotel Support.
Responsibilities:
- Process development and optimization: building efficient and automated support processes, creating an optimization plan.
- Resource forecasting and management: forecasting workload and scaling the team as needed to maintain a high level of service.
- Budget and cost management: regular monitoring of the team's budget and implementing cost reduction measures.
- Analytics and performance evaluation: preparing and presenting service performance data, working with metrics, and setting KPIs.
- Administrative changes: introducing new KPIs and bonus systems for the team.
- Continuous process improvement: working to identify and eliminate weaknesses in processes, leading projects to simplify processes with the BizOpt team.
- Interaction with developers: communication with technical teams on development issues
- Extranet and product changes.
- Team training and development: supporting and developing operations managers, forming and optimizing the organizational structure.
Requirements:
- Team management experience: strong leadership qualities, experience in building and managing a large team.
- Language proficiency: English at B1-B2 level.
- Data handling skills: confident MS Office user (Word, Excel, PowerPoint), ability to work with data and make decisions based on it, dashboard reading, SQL knowledge is a plus.
- Knowledge of the tourism industry: experience in the travel sector is a big plus.
- Organization and discipline: ability for effective task distribution and result orientation.
- Analytical thinking and strategic vision: long-term planning and process improvement skills.
- Conflict resolution and adaptability: willingness to work in a rapidly changing environment, resolve conflicts, and find compromises.
Conditions:
- Remote work from anywhere in the world. There is also a comfortable office in the center of Moscow if you prefer a hybrid or office work format.
- Flexible schedule: no requirement to be online or in the office at 9:00 AM. You can start working at a time convenient for you.
- Voluntary medical insurance, My Time Day Off, partial compensation for psychologist sessions — your well-being is important.
- Corporate English, as well as discounts on SkyEng.
- Corporate discounts on hotels and other services.
- Young, active team of great specialists.
- Real career growth prospects within the company.
