Senior IT Administrator
Company: Mayflower
Location: Cyprus
Employment type: FULL_TIME
Mayflower is a profitable technology company with more than 10 years of industry experience. We build and operate large-scale products that handle millions of interactions every day, creating seamless experiences for users across the globe. Right now we are looking for a Senior IT Administrator to join our team.
Key Responsibilities:
- Service Delivery: Lead high-level incident resolution and service optimization, handling escalated tickets from Level 1 and Level 2 support teams. Conduct root cause analysis for complex issues, implement proactive monitoring to minimize downtime, and ensure SLA compliance across all IT services. Collaborate with end-users, vendors, and stakeholders to deliver reliable, scalable solutions. Mentor junior team members on best practices and actively contribute to service improvement initiatives.
- Infrastructure: Manage and optimize core IT infrastructure, including physical/virtual servers, cloud environments, networking (switches, firewalls, VPNs), and virtualization platforms. Perform capacity planning, performance tuning, security hardening, and disaster recovery testing. Deploy and maintain infrastructure automation tools (e.g., Terraform) to ensure high availability and scalability for enterprise systems.
- Backup & Recovery: Maintain enterprise backup and recovery strategies, ensuring data integrity, encryption, and offsite replication. Coordinate failover procedures and conduct periodic restore drills. Monitor backup success rates, retention policies, and recovery time/point objectives (RTO/RPO) to mitigate risks and ensure business continuity.
Requirements:
- 5+ years of relevant IT administration experience.
- Advanced English level.
- Solid understanding of IT infrastructure as a service to internal users.
