Helpdesk Specialist
Company: Evomatrix Services Ltd
Location: Limassol, Cyprus
Key Responsibilities:
- Provide technical support to employees in the CY office and remotely.
- Maintain and support office IT infrastructure, including:
- Workstations, printers, and conference room equipment
- Local network equipment (switches, access points, cabling)
- IP telephony, access control systems, and CCTV
- Support and administer corporate software and services:
- Google Workspace and Microsoft 365
- Antivirus software (Kaspersky), VPN
- Apple Business Management, Jamf MDM, and Active Directory
- User access and account management
- Manage IT assets: inventory tracking, procurement, and vendor coordination
- Ensure proper software licensing and compliance with policies
- Document IT procedures, maintain knowledge base, and follow service management processes
Requirements:
- 1–2+ years of experience in IT support, Help Desk, or system administration
- Russian (B2+) and English (B1+) for day-to-day communication
- Strong knowledge of Windows, macOS, and mobile platforms (iOS/Android)
- Understanding of basic networking (TCP/IP, DHCP, DNS, Wi-Fi, cabling)
- Experience with user support tools (ticketing systems, remote desktop tools)
- Hands-on troubleshooting skills for hardware, software, and peripherals
- Experience working with Microsoft 365 and Google Workspace
- Familiarity with IT asset and account management practices
- Basic administration experience with Active Directory and access rights
