Requirements

• Understanding of payment processes: deposits, withdrawals, PSPs, crypto/fiat;
• Experience in payments, billing, anti-fraud, fintech, or operational support;
• Analytical thinking and data skills;
• Ability to make decisions on each case and take responsibility for them;
• Ability to work under high pressure;
• Ability to work shifts, including night shifts;
• At least one year of experience in payments, fintech, iGaming, or related high-risk projects.

Key responsibilities

• Manual processing of withdrawal requests;
• Analysis of deposits and unsuccessful transactions;
• Investigation of suspicious and abnormal transactions;
• Detection and formation of fraud patterns;
• Analysis of user behavior;
• Verification of payment details;
• Processing refunds and erroneous credits;
• Analyzing PSP technical statuses;
• Interacting with L1 support on transaction issues;
• Maintaining transaction logs and recording decisions.

Desirable

• Experience in iGaming / gambling / crypto / high-risk projects;
• Experience working with multiple PSPs;
• Participation in building or improving anti-fraud processes;
• Experience with manual withdrawals and complex cases.

What we offer

• High salary (plus performance bonuses and salary revision on a regular basis);
• Work schedule: Mon-Fri (9h with 1h lunch break), flexible start 8:00-10:00;
• 24-days holiday leave;
• Corporate English lessons;
• Exciting work challenges that allow you to grow to your full potential;
• Strong team of like minded professionals who will be by your side to accomplish ambitious projects, and to stimulate your professional development and bring experience.