Billing Manager

SIMPLE is a successful mobile product with over 15 million unique downloads, more than 300K 5-star reviews, and over 50% year-over-year revenue growth. It offers judgment-free, gentle guidance toward balanced nutrition, a healthy relationship with food, and ultimately, improved health and well-being. Built with flexibility and convenience in mind, the app is a safe and supportive space to get actionable feedback, learn, and increase confidence. SIMPLE’s method is shaped by a global team of nutrition, behavior change, digital health, and medical experts. The journey is enhanced through Avo, a personal wellness assistant within the app that provides timely suggestions and real-time answers. With SIMPLE as a partner in their pocket, users feel cared for and empowered to embrace — and stick to — new healthy habits. To learn more, visit simple.life.

We are looking for a Billing Manager to join the Payments team and take ownership of payment risk management, routing experiments, and day-to-day billing operations support.

This role is focused on improving payment performance while keeping payment risks under control. The Billing Manager will work closely with Product, Engineering, Analytics, Operations, Customer Support, Legal, and external payment partners, including our payment orchestrator and PSPs.

The ideal candidate has strong experience in online payments, understands card payments and chargebacks, can work with data, and is comfortable coordinating operational processes across multiple teams and vendors.

What we’re looking for:

• 3+ years of experience in payments, billing operations, payment risk, fraud operations, fintech operations, or a similar role.
• Good understanding of online payments, card payments, refunds, disputes, chargebacks, and payment failures.
• Experience working with PSPs, payment gateways, acquirers, payment orchestrators, or fraud/risk tools.
• Ability to analyze data, find patterns, and explain issues clearly.
• Strong ownership and attention to detail.
• Ability to work with different teams: Product, Engineering, Analytics, Operations, Support, Legal, and external vendors.
• Good written communication skills and ability to document processes clearly.

What you'll do:

Payments risk management

• Monitor chargebacks, disputes, fraud patterns, refunds, failed payments, and other payment risk signals.
• Identify risk spikes early and coordinate actions to reduce them.
• Analyze payment risks by market, PSP, payment method, issuer, BIN, traffic source, and user segment.
• Help keep chargeback and fraud rates within acceptable limits for card schemes and PSPs.
• Work with Support, Operations, Product, and Legal to reduce preventable chargebacks and payment complaints.
• Prepare regular summaries on payment risk trends and key issues.

Routing and payment performance support

• Support routing experiments across PSPs, countries, payment methods, and user segments.
• Monitor the impact of routing changes on acceptance rate, chargebacks, fraud, refunds, costs, and payment stability.
• Help analyze whether a routing change is successful or creates additional risk.
• Maintain clear documentation of routing logic, active experiments, and historical learnings.
• Support the Payments Product Manager with recommendations based on payment data.

Billing operations

• Investigate payment-related issues, including failed payments, double charges, refunds, disputes, retries, renewals, and PSP incidents.
• Coordinate with Engineering when technical investigation or fixes are needed.
• Create and follow up on support tickets with PSPs, Primer.io, and other vendors.
• Help Customer Support with clear explanations and instructions for payment-related cases.
• Document recurring issues, escalation flows, and operational processes.
• Identify manual or repetitive work and suggest process improvements.

Perks and benefits:

• Competitive salary package commensurate with experience.
• Remote, in-office, and hybrid work opportunities.
• The equipment you need to do your job.
• A premium SIMPLE subscription.
• 21 days annual leave, plus bank holidays (those observed where you live).
• Flexible hours. We focus on your results, not how long you spend at your desk.

About our values:

• Think deeper: We understand that in order to grow we need to make all our decisions reality-based and change our opinion based on what we learn. We appreciate data coming in various forms – quantitative and qualitative, feedback from users and colleagues, and strong and weak signals.We treat data as the main source for leveraging insights and expect people at every level to have conversations that start with data.
• Focus on impact: Results and speed matter. When we are competing to become an A-player in the digital health market, we don’t have the luxury of deliberation. We need to make decisions and changes quickly and, swiftly learn from our mistakes.We prioritize what will have the greatest impact and aren’t distracted by anything else. We create products that benefit users while we are meeting our metrics.
• Take ownership: We seek to improve all facets of our company even in ways beyond our job description. We seek and take responsibility for our actions and their impact. We value and set high expectations for our own work so that it can add to the overall quality and innovation results of the team. Each one of us is empowered to make this company a success, take the lead to resolve disagreements and systemic issues.
• Push the limits: We encourage our team to explore new ideas, challenge conventional thinking, and continuously improve work. This mindset can lead to breakthroughs in product development, improved operational efficiency, and increased competitiveness in the market. We believe that a culture and mindset of constantly striving to exceed existing standards, boundaries, or expectations that include innovation, experimentation, and a willingness to take risks, can bring us success. We don't accept what someone says as truth if we disagree with it, no matter what authority that person has in the company and express ourselves directly, not through back channels. We challenge ideas, from policy to product decisions, and always seek to understand the reason behind what we do.
• Be a Championship Team: As a part of the championship team, you must improve your own performance constantly also know your teammates, their talents and skills and be focused on a common goal and how to achieve it together. We hold each other accountable for our contribution to the shared success or failure, and we constantly look for ways to help our colleagues to improve and for us to perform better as a team. We collaborate within the team in order to compete with challengers in the outside world. We build relationships of trust. We provide our teammates with the autonomy and support they need to deliver their part of the goal.