Requirements

• Experience in customer support or operations with a strong focus on billing, payments, subscriptions, and refunds.
• Hands-on experience with Stripe and/or PayPal, including disputes and chargebacks.
• Strong written communication skills when working with customers on payment-related topics.
• Ability to work independently, analyze issues, and use internal documentation and tools.
• High attention to detail and ability to assess risk, urgency, and business impact.

Nice to Have

• Experience with ticketing systems (Zendesk or similar).
• Experience with reporting or data tools (Excel, Tableau).
• Familiarity with fraud detection or high-risk case escalation.
• Interest in process improvement and operational efficiency.
• Experience working cross-functionally with Product or Marketing teams.

What Will Help You Succeed in This Role

• 1+ year of experience in payment operations, billing, or fintech-related roles.
• Understanding of how chargebacks and payment issues impact revenue and product metrics.
• Confidence in preparing dispute evidence and coordinating with internal teams.
• Structured, ownership-driven mindset and ability to work autonomously.
• Fluent English (written communication is essential).

Why Join Us

• Direct impact on revenue, risk, and customer experience.
• A product-driven environment with fast decision-making and minimal bureaucracy.
• Competitive compensation — we are open to discussing expectations.
• Fully remote work and flexible hours focused on outcomes.
• 20 paid vacation days per year and flexibility when you need time off.

How to Apply

At Mobiways, we’re not just looking for people who can do a job. We’re looking for people who want to break boundaries, create the future, and reshape industries. If that’s you, please send your resume to anastasia@mobiways.com. Alternatively, you can connect with us on LinkedIn or on Telegram at nastya_isupova. We look forward to hearing from you!