CEO · Full-time · Remote work
We are Rooh Co., a dynamic team building mobile and web applications in the Lifestyle, Health, and Utilities niches. Our products help users solve everyday tasks, inspire them, and simplify their lives.
We operate in a global market with a focus on the US and are developing subscription-based B2C products with a high volume of payments.
We are currently looking for a Senior/Lead Payments Manager to take ownership of the development of billing and payment infrastructure: from routing and retry logic to increasing Authorization Rate, Recovery Rate, and the overall stability of the payment system.
An engineering Payments team and an analyst are already in place — you will lead their work from the Payments side and together build the system around key payment metrics. The Payments direction is currently in a stable phase: processes, monitoring, and priorities will be further developed, and as the scope grows, the team will be strengthened together.
What will you be doing?
1. Managing Payments Infrastructure
- Own the full payment cycle — from Checkout to recurring charges, Retries, and Recovery.
- Design and optimize Retry logic: intervals, amounts, sequence of attempts, and routing based on decline codes.
- Manage a multi-PSP architecture and develop Routing logic.
- Develop payment methods, integrations, and technologies: local payment methods, network tokenization, account updater, and other tools to increase payment success rates.
- Analyze reasons for declines, independently test scenarios, and validate hypotheses with data before assigning tasks to development.
- Collaborate with development to define and prioritize changes in the Payments infrastructure.
2. Analyzing Payment Data and Improving Key Metrics
- Track and improve Authorization Rate, Recovery Rate, and Chargeback Ratio across banks, countries, PSPs, and payment methods.
- Identify points of loss: which decline codes are dominant, where retries, routing, or other elements of the payment flow are working ineffectively.
- Formulate hypotheses for improving payment logic and estimate their potential financial impact.
- Together with the analyst, measure the results of implemented changes and experiments.
- Define key payment metrics, thresholds, and alerts for timely detection of deviations.
- Identify revenue leakage points and translate them into concrete solutions and experiments.
3. Developing and Implementing Billing Strategy
- Develop the subscription payment flow: trials, subscriptions, recurring payments, failed payment recovery, and reactivation.
- Formulate and launch hypotheses regarding charge timing, amounts, retry scenarios, routing, and other parameters.
- Participate in the development of upsell, reactivation, and offer mechanics for failed payments.
- Together with Product, Marketing, and Analytics, find opportunities to increase collected revenue, retention, and LTV.
- Research new PSPs, payment methods, and technologies, and evaluate their potential business impact.
- Formulate a roadmap for the development of the Payments direction and prioritize initiatives based on their financial impact.
4. Managing Payment Risks and Interacting with PSPs
- Monitor VAMP ratio, Fraud, and Chargeback ratio, and take timely measures before critical or penalty thresholds are reached.
- Understand the requirements of Visa, Mastercard, and other payment systems and consider them when developing the payment system.
- Maintain communication with PSPs, including Adyen, Stripe, and other providers: new features, approval rates, decline reasons, compliance requests, and escalations.
- Evaluate the performance of payment providers and initiate changes if necessary.
- Assist Finance and other teams in understanding payment data and provide necessary context on transactions and PSPs.
First 3 Months
- Understand the architecture of the current Payments system, PSPs, monitoring system, and alerts.
- Implement the first growth points for Authorization Rate and Recovery Rate with measurable financial impact.
- Take ownership of key payment metrics: Authorization Rate, Recovery Rate, Chargeback Ratio, and revenue loss/churn due to failed payments.
- By the end of the third month, propose a roadmap and architecture for the development of the Payments direction for the next stage.
- Expected outcome by the end of 3 months: improvement in metrics that provide financial gains and reduce risks/negativity.
What we expect from you?
- Deep understanding of the payment ecosystem: know how recurring charges are structured and how they differ from one-time payments, understand decline codes, retries, routing, and cascading.
- Practical experience working with PSPs like Adyen, Stripe, Checkout.com, PayPal, or similar providers.
- Understanding of the principles behind 3DS, network tokenization, account updater, and other tools for increasing authorization rate.
- Familiarity with the rules and requirements of Visa and Mastercard payment systems.
- Confident work with payment data: ability to independently analyze transactional metrics, identify problems, formulate hypotheses, and evaluate results.
- Willingness to work hands-on — with data and in provider consoles, not just by assigning tasks to the team.
- Actively use AI tools in daily work and be able to demonstrate how they accelerate research, analysis, or operational processes.
- Product mindset with a focus on money — think in terms of revenue, losses, and financial impact, not just tasks and features.
- Independence and a high level of ownership — ability to identify problems, propose solutions, make decisions within your area of responsibility, and bring them to completion.
- Ability to effectively interact with technical and non-technical teams.
It would be great if:
- You have experience in a subscription / recurring payments business with a high transaction volume.
- You have worked directly with Adyen or Stripe at the product and payment infrastructure level.
- You have experience building or developing a multi-PSP architecture.
- You have already solved problems related to improving Authorization Rate or Recovery Rate and can share specific results.
- You have practical cases for reducing chargeback rate, fraud, or VAMP ratio.
- You have experience working with international markets, especially the US.
What we offer?
- Flexibility — remote work with a flexible schedule. The result is what matters, not the location.
- High level of influence — your decisions directly impact the payment infrastructure and financial performance of products.
- Ownership of the direction — the opportunity to make independent decisions and build Payments as a separate function, and as the company grows, to strengthen the team for the required scope.
- Energetic and supportive environment — a team that values initiative and helps bring ideas to fruition.
- 15 working days of vacation and 4 Sick Days — time for rest and recharge.
- Transparent processes — minimal bureaucracy, maximum opportunities.
- Modern stack and AI-first approach — we use modern tools and automation to move faster.
- Onboarding — contract with a foreign company (Europe), through an individual entrepreneur or incubators for other countries.
