Payment Operations Specialist

We are currently looking for a Payment Operations Specialist to join our team in Cyprus, Limassol office.

In this role, you will play a key part in managing the company’s financial ecosystem and ensuring a seamless and efficient payment experience for users and partners.

Role & Impact

You will be responsible for supporting daily payment operations, optimizing transaction workflows, and maintaining strong relationships with payment providers. This role is essential for ensuring operational stability, improving payment performance, and enhancing customer satisfaction.

Key Responsibilities

● Relationship Management

• Act as the primary point of contact for payment partners
• Maintain and strengthen relationships with providers and gateways
• Coordinate communication regarding operational and technical issues

● Daily Payment Operations

• Monitor daily payment processing activities
• Handle reconciliations and ensure transaction accuracy
• Manage payment gateways and operational workflows

● Optimization & Automation

• Identify opportunities to improve transaction speed and efficiency
• Develop and optimize internal payment workflows
• Collaborate with IT teams on automation initiatives and system upgrades

● Analytics & Reporting

• Track KPIs and analyze payment performance metrics
• Prepare regular reports on transaction volumes, success rates, and error trends
• Identify operational bottlenecks and propose improvements

● Customer Experience

• Resolve payment-related inquiries in a timely manner
• Support continuous improvement of the customer payment journey
• Ensure smooth and reliable payment operations

Requirements

• Experience in payment operations, fintech, or financial services is an advantage
• Strong analytical and problem-solving skills
• Experience working with payment gateways and reconciliations
• Ability to manage multiple operational tasks in a fast-paced environment
• Excellent communication and organizational skills

Language: Mandatory: Russian and English

What We Offer

• Office-based role in Cyprus
• Opportunity to work in an international and dynamic environment
• Career growth and professional development opportunities
• Collaborative and supportive team culture
• Competitive benefits package

⸻ If you are interested in this opportunity, please send your CV in PDF format via Telegram @stacy_nicolaou