The Pepperstone story started in 2010. We know what it’s like to trade the world’s markets. Our team describes us as a place for the curious and the driven, and we like to do things a little differently; as a transformative global fintech we’re digital, nimble, connected, and united in our vision to create a better way to trade.
We thrive on progress – for our clients and for ourselves. Our organisational culture is ever-evolving, vibrant, diverse, global and results focused. You’ll find our 700+ team across 12 regions and 9 time zones.
The role
Our Product Manager will own the onboarding and account management journey, sign-up through verification, approval, and first deposit/trade; accountable for conversion, drop-offs, and time-to-value.
You'll lead our Alloy EV/KYC decisioning (cascade, match rates, retries) to maximise coverage with minimal friction, and improve back-office operations to boost straight-through processing.
You'll also deliver withdrawal fraud prevention and account security controls: step-up verification, MFA, withdrawal blocks; balanced against risk and customer experience.
You'll work cross-functionally with Engineering, Compliance, Risk, Operations, UX, and Analytics to ship measurable outcomes across multiple jurisdictions.
As our Product Manager, your key responsibilities will include:
- Develop and execute the product strategy for client onboarding and account/profile management, aligned to commercial growth, regulatory obligations, and risk appetite.
- Own the end-to-end onboarding and activation funnel, monitoring performance, diagnosing drop-offs, and delivering measurable uplift through iterative optimisation
- Lead discovery → design → delivery for enhancements across onboarding, verification, and post-onboarding account settings (security, profile, recovery flows).
- Define, implement, and continuously optimise Alloy EV provider configurations and cascades to maximise verification coverage and approval rates while reducing customer friction.
- Partner with Compliance, Risk, and Legal to ensure KYC/AML, disclosures, suitability and record-keeping requirements are met across licences and jurisdictions.
- Improve back-office onboarding workflows by reducing manual review volumes, rework, and handling times through better tooling, queue management, exception paths, and clear SLAs.
About you
- 2–3 years’ product management experience, with demonstrable outcomes improving onboarding/activation funnels (signup → verification → approval → first deposit/trade).
- Experience in regulated financial services (broker, fintech, payments, crypto) with a strong grasp of compliance-by-design and operating in risk-managed environments.
- Strong analytical capability: funnel analysis, cohorting, experimentation mindset (A/B testing where appropriate), and ability to translate insights into prioritised product work.
- Hands-on knowledge of identity verification and KYC/eKYC ecosystems (document verification, liveness, risk signals, retry/exception flows, provider tuning and coverage optimisation).
- Understanding of back-office onboarding operations: manual review queues, SLAs, exception handling, rework reduction, and designing for STP.
- Product judgement for onboarding UX: clear guidance, error states, recovery flows, and balancing conversion with trust, security, and regulatory obligations.
Why you will enjoy working with us
- Competitive salary structure including company bonus scheme
- Flexible and hybrid working
- Remote working option - work from anywhere for up to 4 weeks per year
- 10 days of Company paid sick leave annually
- 21 days of paid vacation within the first year of employment, increasing to 25 days after one year
- 3 paid volunteering days per year & Workplace Giving Program
- Comprehensive medical insurance with coverage for your healthcare needs
- Pension fund
- Employee referral bonuses for referring top talent to the company
- Ongoing personal development & learning opportunities
- Periodic recognition and reward programs for outstanding performance and achievements
- Frequent events and celebrations
- Genuinely collaborative and friendly culture
- Employee Assistance Program & Wellbeing Initiatives
- Convenient and cozy office located near the Limassol Municipal Garden
Pepperstone was founded in 2010 in Melbourne, Australia by a team of experienced traders with a shared commitment to improve the world of online trading.
